Hotel Accessibility

We strive to make your stay as comfortable as possible and to accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to
    • The registration area
    • The accessible guest rooms
    • Restaurants
    • The meeting room/ballroom area
    • The fitness center
    • The swimming pool
    • The business center
  • Concierge desk
  • Public restroom
  • Restaurant
  • Accessible parking spaces for vans and cars in self-parking facility
  • Fitness center
  • Swimming pool
  • Business center

The following areas are not fully accessible:

  • Registration desk

Additional accessibility information:

  • Hotel provides assistive listening devices for meetings upon request
  • Guest room TVs have closed captioning or closed caption decoders provided
  • Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
  • Hotel has a TTY for guest use
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information and provide verbal directions to locations in the hotel to guests who are blind/low vision
  • Audio/visual fire alarms in common areas

Information About Accessible Guest Suites

Our hotel has the following accessible suite types:

  • Mobility Accessible Deluxe King, Tub
  • Mobility Accessible King Patio, Tub
  • Mobility Accessible Two Doubles Patio, Tub
  • Mobility Accessible Interior Balcony King, Tub
  • Mobility Accessible Moderate Two Doubles, Roll-in Shower
  • Mobility Accessible RClub Concierge King, Tub
  • Mobility Accessible RClub Concierge Two Doubles, Roll-in Shower
  • Mobility Accessible Junior Suite King, Roll-in Shower
  • Mobility Accessible Junior Suite Two Queens, Tub
  • Hearing Accessible Interior Balcony King
  • Hearing Accessible Interior Balcony Two Doubles
  • Hearing Accessible Interior Balcony Two Queens
  • Hearing Accessible Deluxe King
  • Hearing Accessible Deluxe Two Queens
  • Hearing Accessible RClub Concierge Two Queens

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Doorways that provide 32” of clear width
  • Roll-in shower or tub with grab bars (specific bathing fixture type is indicated for each room in the room name)
  • Lowered light switches and thermostats
  • Toilets with grab bars
  • Accessible vanity
  • Accessible route to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.

For general amenities associated with each suite type, please see our rooms page.

Please call us at 1.504.586.0300 should you have further questions about accessibility or email us at reservations@sonesta.com.