Hotel Accessibility

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to
    • the registration area
    • the accessible guest rooms
    • restaurants
    • the meeting room/ballroom area
    • the fitness center
    • the swimming pool
  • Restaurant
  • Parking spaces for vans and cars in self-parking facility
  • Fitness center
  • Swimming pool

The following areas are not fully accessible:

  • Route from hotel’s accessible public entrance to business center
  • Registration desk
  • Concierge desk
  • Restrooms

Additional accessibility information:

  • Guest room TVs have closed captioning or closed caption decoders provided
  • Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
  • Accessible guest transportation
  • Hotel has TTY for guest use
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information and provide verbal directions to locations in the hotel to guests who are blind/low vision
  • Audio/visual fire alarms in common areas

Information About Accessible Guest Rooms

Our hotel has the following accessible room types:

  • Hearing Accessible King
  • Hearing Accessible Queen
  • Hearing Accessible Double Queen
  • Mobility/Hearing Accessible One Bedroom King Suite, Tub
  • Mobility/Hearing Accessible One Bedroom King Suite, Roll-in Shower
  • Mobility/Hearing Accessible One Bedroom Queen Suite, Tub
  • Mobility/Hearing Accessible King, Tub

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Doorways that provide 32” of clear width
  • Roll-in shower or tub with grab bars (specific bathing fixture type is indicated for each room in the room name)
  • Lowered light switches and thermostats
  • Toilets with grab bars
  • Accessible vanity
  • Accessible route to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.

For general amenities associated with each room type, please see our rooms.

Please call us at 314.633.3000 should you have further questions about accessibility or email us at reservations@sonesta.com.