Our Pledge

Sonesta cares deeply about the health and well-being of our guests and employees. We have developed a rigorous new health and cleanliness program, Stay Safe with Sonesta, for all of our U.S. hotels. Working with Ecolab Inc., a leading provider of cleaning and disinfecting solutions for the hospitality industry, we have designed the Stay Safe with Sonesta program to meet or exceed applicable CDC and/or governmental requirements and guidance related to the current Coronavirus pandemic. The program will continue to evolve as we revise our protocols to follow updated guidance from public health authorities and maintain the most relevant levels of protection for our guests and employees.

VERIFIED with Forbes Travel Guide

Sonesta will be the first hotel company to be Sharecare Health Security VERIFIED with Forbes Travel Guide - an important industry designation to receive - across its managed hotel portfolio, demonstrating Sonesta’s commitment to the health and safety of its guests and team members. Sharecare’s comprehensive verification process helps ensure that guests and travel planners can book with confidence knowing the appropriate health safety protocols and procedures are in place at Sonesta hotels. Each of the 250+ hotel’s health and safety protocols and procedures will be verified using Sharecare’s health security platform to confirm a comprehensive set of public health standards are met or exceeded including Sonesta’s own successful Stay Safe with Sonesta health and cleanliness program.

 

Please note, for the health & safety of our guests and team members, Sonesta hotels require guests to wear face coverings in all indoor public areas.

Enhanced Public Area Cleaning & Sanitizing​ Rigorous cleaning protocols, including frequent sanitizing of public areas and other high traffic/high contact touch points, using Ecolab hospital-grade (CDC-approved) cleaning products.​

Enhanced Guest Service Measures Signage and guidance to encourage appropriate physical distancing, limited-contact check-in/out procedures, modified food & beverage offerings, including single-serve items, hand sanitizer stations at Entrance, Front Desk, Fitness Center, Elevator, Lobby and other high traffic areas.

Enhanced Guest Room Cleaning and Sanitizing Protocols​Updated guest room cleaning and sanitizing protocols, following the latest CDC recommendations and using Ecolab hospital-grade (CDC-approved) cleaning products, sealing guest room doors for new arrivals, and removal of non-essential items.

Team Member Safety & Preparedness​ Enhanced Stay Safe with Sonesta training, masks, gloves and other protective equipment for employees, and daily health checks.

Enhanced Meeting & Event Space Protocols​ Room set-ups with appropriate physical distancing, removal of non-essential items, enhanced cleaning and sanitizing protocols, and modified food & beverage offerings, including single-serve items.

During these challenging times, we invite you to let us know how we're doing to help you "Stay Safe with Sonesta: (888)SAFE-050 or staysafe@sonesta.com.