Hotel Accessibility

We strive to make your stay as comfortable as possible and to accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to
    • The registration area
    • The accessible guest rooms
    • The restaurant
    • The meeting room/ballroom area
    • The fitness center
    • The swimming pool
    • The business center
    • The spa
  • Registration desk
  • Public restroom
  • Restaurant
  • Accessible parking spaces for vans and cars in self-parking facility
  • Fitness center
  • Swimming pool
  • Business center

The following areas are not fully accessible:

  • Concierge desk

Additional accessibility information:

  • Guest room TVs have closed captioning or closed caption decoders provided
  • Hotel’s valet accepts vehicles specially outfitted for wheelchair users
  • Accessible guest transportation with advance notice
  • Hotel has TTY for guest use
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information and provide verbal directions to locations in the hotel to guests who are blind/low vision
  • Audio/visual fire alarms in common area

Information About Accessible Guest Suites

Our hotel has the following accessible suite types:

  • Hearing Accessible Standard View, King
  • Hearing Accessible Standard View, Two Queens
  • Hearing Accessible Garden View Suite, King
  • Hearing Accessible Garden View, Two Queens
  • Hearing Accessible Ocean View, King
  • Hearing Accessible Ocean Horizon View, Two Queens
  • Hearing Accessible Hospitality Suite
  • Mobility/Hearing Accessible Standard View King, Tub
  • Mobility/Hearing Accessible Standard View, Two Queens, Tub
  • Mobility/Hearing Accessible Standard View, Two Queens, Roll-in Shower
  • Mobility/Hearing Accessible Garden View King, Tub
  • Mobility/Hearing Accessible Garden View King, Roll-in Shower
  • Mobility/Hearing Accessible Garden View, Two Queens, Tub
  • Mobility/Hearing Accessible Garden View, Two Queens, Roll-in Shower
  • Mobility/Hearing Accessible Ocean View, King, Tub
  • Mobility/Hearing Accessible Executive Standard View, King, Tub
  • Mobility/Hearing Accessible Garden View Suite, Roll-in Shower

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Doorways that provide 32” of clear width
  • Roll-in shower or tub with grab bars (specific bathing fixture type is indicated for each room in the room name)
  • Lowered light switches and thermostats
  • Toilets with grab bars
  • Accessible vanity
  • Accessible route to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.

For general amenities associated with each suite type, please see our rooms page.

Please call us at 1.843.842.2400 should you have further questions about accessibility or email us at reservations@sonesta.com.