Hotel Accessibility

We strive to make your stay as comfortable as possible and to accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability. 

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to
    • The registration area
    • The accessible guest rooms
    • The meeting room/ballroom area
    • The fitness center
    • The swimming pool
    • The business center
  • Registration desk
  • Public restroom
  • Accessible parking spaces for vans in self-parking facility
  • Accessible parking spaces for cars in self-parking facility
  • Fitness center
  • Swimming pool (pool lift provided)
  • Business center
  • Dining area (tables with accessible seating positions provided)

Additional accessibility information:

  • Guest room TVs have closed captioning or closed caption decoders provided
  • Accessible guest transportation
  • Hotel has a TTY for guest use
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information and provide verbal directions to locations in the hotel to guests who are blind/low vision
  • Audio/visual fire alarms in common areas

Information About Accessible Guest Suites

Our hotel has the following accessible suite types:

  • Mobility/Hearing Accessible One Bedroom Queen, Tub
  • Mobility/Hearing Accessible One Bedroom Queen, Roll-in Shower
  • Mobility/Hearing Accessible One Bedroom King, Queen, Tub
  • Mobility/Hearing Accessible Two-Bedroom, One Queen, Two Doubles, Tub
  • Mobility/Hearing Accessible Two Bedroom, One Queen, Two Doubles, Roll-in Shower

Suites designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Doorways that provide 32” of clear width
  • Roll-in shower or tub with grab bars (specific bathing fixture type is indicated for each room in the room name)
  • Lowered light switches and thermostats
  • Toilets with side and rear grab bars
  • Accessible sink/vanity
  • Accessible route to all parts of the room

Suites designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.

For general amenities associated with each suite type, please see our suites page.

Please call us at 1.636.537.1444 should you have further questions about accessibility or email us at reservations@sonesta.com.