Butler Service

To assure that we can fully provide the outlined services below, please contact our butler a minimum of seven days prior to your arrival at butlerservice@oceanpoint.com.

Our resort butler service, available only in our highest category suites, provide our most discerning guests with the highest standard of service, where your every need is anticipated. Maximum service with minimum intrusion.

Guests staying in the Butler Suites can choose from a curated list of international and domestic fine wines for their personalized in-room wine fridge, featuring three separate compartments to store every wine type at the perfect temperature. Butlers will contact guests prior to or upon arrival to confirm wine preferences and stock the fridge accordingly, with one bottle per day, with up to 5 bottles per stay. The Butler is on hand to restock the cellar with the guest's selection or provide upgrade options for an up-charge.

Prior to arrival, your butler will:

  • Ensure preferences are in-suite upon arrival
  • Arrange transfers

On arrival, your butler will:

  • Provide you with all of the information you need regarding tours, spa services, and resort amenities
  • Anticipate and coordinate any special requests that you may have during your stay
  • Assist with the unpacking and storing of your luggage so you can settle in at ease
  • Provide you with a private orientation of the property
  • Handle any laundry and pressing requests. One garment per person is complimentary pressed on the first night
  • Provide you with a cell phone so you can keep in contact with your butler throughout your stay

During your stay, your butler will:

  • Make all dinner reservations and book tours, on-property activities, and spa treatments for you
  • Serve you with your favorite drink while you lounge beachside or poolside
  • Arrange picnic menu lunch for the beach or the pool
  • Liaise with housekeeping for servicing the suite
  • Ensure that the suite is kept in perfect condition and arranged to your preferences
  • Expedite all room service orders
  • Arrange a perfect romantic dinner for two in the privacy of your suite or on your balcony
  • Shine and clean your shoes for dinner
  • Tend to your wardrobe, ensuring clothing are tidy and neatly placed, collect and return all laundry and pressed garments back in wardrobe

In the evening, your butler will:

  • Bring amenities before dinner
  • Ensure the suite is turned down and prepared for the evening
  • Ensure your dinner expectations are met
  • Follow up for any additional needs for a perfect evening

Before departure, your butler will:

  • Arrange transportation to the airport
  • Provide information regarding check-out
  • Assist in folding your clothes for packing
  • Retain all preferences for your next visit