While the uncertainty the entire world is faced with now is overwhelming to each of us in many different ways, the safety, security and wellbeing of our guests and employees continue to be our utmost priority. 

Further, we understand that changing travel restrictions make it very difficult to plan your future travel. As such, we have made the difficult decision to keep our resorts closed until June 2, 2020

We know that it’s a difficult time for you, your families and loved ones, and we will do our best to work with you so you can focus on your well being and safety now, and plan your vacation at a later stage. As such, we’ve outlined our policies below. 

We offer flexibility:
If you booked directly with us, you can reschedule your trip with no cancelation penalty or change fee—just let us know a minimum 48 hours before your original check-in date. Keep in mind that different rate conditions may be applied according to your new travel dates, and all new dates are subject to availability and/or blackout dates at the time you send the request.

We are giving you extras if you don’t cancel:
If you don’t cancel your vacation, but modify your dates instead, you will earn $50 per room, per night in resort credit. That credit will be waiting for you in your account with us when you arrive, to be used towards on property spending such as spa, tours, wine list, etc. 

Don’t have your future dates yet? 
We understand that it’s tough to make a decision now about your vacation, but we are here to help. Your current deposit will be safe with us and transferred to your future stay credit folio that doesn’t expire. You can even transfer that credit to friends or family. Please reach out to us now to have your deposit transfer confirmed.

What happens if you didn’t book with us directly?
If you booked via an online travel agent or another third party travel professional, you must contact that booking provider for information on their policies. We do not control these bookings and cannot assist you with any modifications or cancellations. We are working with our travel agent and tour operator partners to maintain maximum flexibility so you can enjoy a future vacation with us. 

What if you want to make a new booking?
All of our promotions now have flexible cancelation policies for travel before December 23, 2020. 

Do you have an existing complimentary return stay or gift certificate? 
We are only able to accept a limited number of return stays per day, so it’s important that you secure your new dates quickly in order to be able to confirm your requested dates of travel. 

Who should you contact?

If you have a group booking:
Please note that above terms and conditions do not apply to group bookings. If you have a group booking, please contact your dedicated sales manager for the options that are available for your group, or email us at: sales@sonestastmaarten.com

Due to the high volume of email inquiries, we will be giving a priority to guests scheduled to travel in the next 14 days.  We ask you for your patience, as we may not be able to answer you immediately, but we will get back to everyone as soon as we can.

Our hearts go out to those who have been affected by this unprecedented event, and we want to extend our deepest appreciation for those who are on the front line working to contain COVID-19 not only in our community, but throughout the world. We understand these are challenging times for everyone, and it’s with much gratitude that we have your support throughout this period.

Stay safe and healthy, and we will see you soon!
Management , Sonesta Resorts Sint Maarten                            

March 27, 2020