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Core Values & Culture
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Core Values & Culture

A Culture of Caring

We aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel. We’re a member of the communities we serve.

Caring for Employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. The longevity of our team is all the proof we need that our unique culture creates a rewarding environment. It’s that Sonesta spirit that keeps our guests coming back.

Caring for Tradition & Communities. Sonesta takes enormous pride in preserving what our guests have come to discover: local culture. We infuse a property’s design with local artful touches. We offer cuisine at our tables and art on our walls that reflect the region. Our passion for all things local keeps us from becoming a cookie-cutter hotel chain.

We also encourage our general managers to practice their own entrepreneurial and community spirit in a way that serves their home town. Whether hosting a fund raiser for a local charity, supporting the local music scene, or giving back in other ways to the community that supports them, Sonesta’s culture of caring keeps on giving.

Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels, guests, employees and communities strong. We invite you to experience our Culture of Caring for yourself.


Recent Work

In 2016, Sonesta proudly signed The Code – to do our part in the fight against the sexual exploitation of children.  As part of our Culture of Caring - our employees are devoted to fighting against this evil worldwide and encourage our customers to join us to do the same.