Stay Safe at Sonesta Resort Hilton Head Island

We’d like to start by thanking you for trusting us during these very challenging times.  Like you, our entire team is anxiously awaiting our return to all the services and experiences that has made us Hilton Head’s #1 hotel on TripAdvisor.  But until that day comes, we want you to know we are committed to making the best of the current situation, and that we will do our very best to help you Stay Safe with Sonesta

In accordance with CDC Guidelines, guests who are in areas of high or substantial transmission of COVID-19 are encouraged to wear face coverings in all indoor public spaces, regardless of vaccination status. Face coverings are still required for individuals that are not fully vaccinated. Please note, state or local laws may defer from the above, please check with the front desk team on the policy if you have any questions or concerns.

Full Stay Safe with Sonesta  program details can be found at Sonesta.com/staysafe, and below are highlights of how it is being implemented at our resort:

  • Limited-contact check-in and check-out
  • Guests and employees will always maintain 6-feet or social distancing.
  • Limited number of guests on all of our elevators, and guests must sanitize hands prior to riding the elevator.
  • Social distancing must also be maintained in all public spaces; lobby, restaurants, fitness center, pool, and gift shop.
  • Arum Spa is open Monday - Saturday from 9:00 AM - 5:00 PM.
  • Just Us Kids is closed until further notice
  • We are not currently providing housekeeping service during your stay. We can make arrangements to provide clean linens and towels on request via our internal texting service.
  • Additional towels, linens and non-essential items (laundry bags, pen, paper, etc.) that have been removed from your room are available upon request.
  • Bike rentals available daily from 9:00 a.m. - 5:00 p.m. 
  • Pool occupancy may be limited according to local ordinances, and we ask all guests to:
    • Please wipe down lounge chairs before and after use.
    • Return towels to appropriate receptacle.
    • The main swimming pool is available to guests daily from 8AM – Sunset. The shaded adult only pool and hot tub are available to guests daily from 8AM – 10PM.
  • The following outlets are operating with a limited menu and adjusted hours:

Heyward's Restaurant

Lunch:
Open Sunday - Wednesday 12:00 - 2:00 p.m. 
Open Thursday - Saturday 12:00 - 3:00 p.m.

Seacrest

Lunch:
Open Sunday - Wednesday 12:00 - 2:00 p.m. 
Open Thursday - Saturday 12:00 - 3:00 p.m.

Bayley's Coffee

Open daily 7:00 a.m. - 12:00 p.m.

Bayley's BarOpen daily 4:00 - 11:00 p.m. for food and beverages

Sweet Canes Bar and Grill

Food service: Daily, 11:30 a.m. - 4:00 p.m.

Beverage service: Daily, 11:00 a.m. - 5:00 p.m.

Pearl's Gift Shop

9:00 a.m. - 5:00 p.m.

In Room Dining

Temporarily Closed

We look forward to welcoming you on your next trip to the Island!

During these challenging times, tell us how we’re doing to help you Stay Safe with Sonesta: (888)SAFE-050 or staysafe@sonesta.com.