Sonesta Philadelphia

Art Bar

Art Bar Bartender
Take food and beverage orders, enter all orders into Micros. Assemble, heat and serve such food items; prepare and serve alcoholic/non-alcoholic drinks. Stock and re-stock necessary beverage items. Interact with the guest in a professional and polite manner. Primary responsibility will be behind the bar. Good communications skills required. 1-2 years of previous food server and bartending experience is required.

Art Bar Server
Server will be responsible for taking and serving food & beverage orders; input orders into Micros, and serve orders to guests. Interact with the guest in a professional and polite manner. Must have good communications skills, 1-2 years of previous server experience required. May be required to work nights, weekends, and/or holidays.

Food & Beverage

AM Supervisor
Supervise the service and delivery of menu items in ArtBar and In Room Dining ensuring a high level of quality and consistency.Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Oversee cash handling and check/credit policies and procedures.

Front Office

Assistant Front Office Manager
Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards serve as Front Office Manager in his/her absence. This job is the second in command in Front Office operations in a large full-service, luxury, hotel with an extensive range of facilities and services. Bachelor’s degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

Housekeeping

Room Attendant
Responsible for cleaning guest rooms including bathrooms and making beds. Other duties and responsibilities may be assigned. Housekeeping and Hotel experience preferred. Detail oriented. This person must be able to work flexible schedule, weekends including holidays. Must be able to push and/or lift 50 lbs.

Operations

Director of Operations
Directly supervises Rooms Division and Food and Beverage Division. Responsible for the entire hotel in the absence of the General Manager. Oversees supervision and development of middle managers in the rooms and food and beverage divisions. Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained. Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.

Sales

Sales Manager - Business Travel Market
The Business Travel Sales Manager is a highly motivated individual who will solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. The ideal candidate is responsible for the development of business transient sales for the hotel and may also handle government and FIT transient market segments for the hotel. She/he will prepare correspondence to customers, internal booking reports and will be responsible for contact and activity management for all accounts under their responsibility. Minimum of four years previous experience in a sales department of an upscale hotel, at least two of which were in a management position. Travel is required.

Sales & Marketing

Sales Manager
Develop business through direct sales solicitation for an assigned territory or market segment(s). This position requires you establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business. Must have prior hotel sales experience. Must speak fluent English. Other languages preferred.