Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc. Ensure that assigned equipment is prepared and operational for the following day’s work. Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment. Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction. May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed. Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. This job requires ability to perform the following: Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds Frequently standing up and moving about the facility, handling objects and equipment to maintain the facility, as well as bending, stooping, kneeling, climbing and crawling.
Front Desk Agent
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
Good customer service skills. Knowledge of Philadelphia area. Must be outgoing and organized. Carries luggage to guest rooms. Assists in maintaining the concierge desk in absence of concierge. Hotel experience preferred. Must be able to push and/or lift 75 lbs. or more. This person must be able to work a flexible schedule including days, nights, weekends and holidays.
Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable. Previous hotel experience preferred. Must be able to work a flexible schedule including days, nights, weekends and holidays.
PM Housekeeping Supervisor
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds. Frequently bending, stooping, and kneeling, standing up and moving about the facility, handling objects and equipment to maintain the facility. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. Basic mathematical skills are used occasionally. Will be required to work nights, weekends, and/or holidays.
Responsible for cleaning guest rooms including bathrooms and making beds. Other duties and responsibilities may be assigned. Housekeeping experience required. Prior hotel experience preferred. Detail oriented. This person must be able to work flexible schedule, weekends including holidays. Must be able to push and/or lift 50 lbs.
On-Call Security Officer
Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required escorting staff and guest to car if requested inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred. May be required to work nights, weekends, and/or holidays.