Sonesta Resort Hilton Head Island

Exempt Positions

Human Resources Manager
Assist in the day-to-day management of Human Resources, which may include one or more of the following areas: recruiting/employment, benefits and pay administration, employee relations, and/ or training for hotel employees. Strong emphasis on Payroll and Benefits Administration. Maintain confidentiality to the extent possible in all HR- related matters. Serve as Human Resource Director in his/her absence. Some college plus 2 years related experience in Human Resources, or equivalent combination of education and experience. Bachelor’s degree in Human Resources, Business Management or Professional HR Designation (PHR, SPHR, or other) preferred. Previous experience with payroll processing and benefit administration is required. ADP experience preferred. Must speak fluent English. Ability to communicate in Spanish is preferred. May serve as a “manager on duty” as required. Ability to work some nights, weekends and holidays is required.

Non-Exempt Positions

Banquet Setup, Banquet Servers, Banquet Captain
Join our banquet team as a setup associate or banquet server hosting events in Hilton Head's premier event spaces and ballroom. Previous banquet or catering service is preferred.

Prepare beverages and/or serve food for the customer in a prompt and courteous manner while maintaining a high level of quality and consistency. Basic reading, writing, and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. Formal bartending training preferred. Must meet state legal age requirements. Must speak fluent English.

Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. Knowledge of Hilton Head Island is required. Local candidates only need apply. High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some college preferred. Must speak fluent English. Other languages preferred.

Food & Beverage Servers
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. Basic reading and writing skills are required. Minimum of 6 months food service experience in an upscale atmosphere with general knowledge of restaurant operations is preferred. Previous hotel restaurant experience preferred.

Front Desk Agent
Welcomes and registers hotel guests adhering to established credit policies and procedures. Quotes room, rate and availability for current and future dates. One year customer service experience required. Previous upscale hotel experience strongly preferred. Great customer service skills. Knowledge of Property Management Systems such as Opera a plus. Must be able to work a flexible schedule including days, nights, weekends and holidays.

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

On-Call Massage Therapist
Provide guests with excellent massage therapies, body treatments and customer service. Recommend treatments to guests as well as retail for sale. Effectively communicate with Spa Director and Spa Supervisor. Maintain a safe and sanitary work environment at all times. Promote self and visibility of spa by interacting with guests, and act as an ambassador for Sonesta while at work and away. Perform other duties as assigned.

On-Call Nail Technician
Provide guests with exceptional nail treatments and customer service. Perform a variety of quality nail treatments and provide recommendations to guests. Effectively communicate with Spa Director and Spa Supervisor. Maintain a safe and sanitary work environment at all times. Act as an ambassador for Sonesta while at work and away. Perform other duties as assigned.

Responsible for the repair, maintenance, upkeep and replacement of the property's cosmetic materials (interior/exterior painting, patching of wood work and furniture refinishing), in accordance with hotel standards. Assist in other areas of Engineering as assigned. Ideal candidate should have previous experience as a commercial painter is preferred. Ability to read and comprehend simple instructions, short correspondence, and memos is required. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Seasonal Reservation Agent
Responds to various mediums of communication from guests, managers, and referral networks concerning reservations. Processes bookings via a variety of distribution channel means (i.e. online, fax, email, 3rd party, in-house forms, voicemail, central reservation system, etc.) when assigned. Creates and maintains reservation records; usually by date of arrival and alphabetical listing. When required, prepares letters of confirmation and promptly processes any cancellations and modifications. Provides friendly and professional customer service via the telephone.