Royal Sonesta Harbor Court Baltimore

Formula Espresso

Counterperson
Preparing and serving menu items such as coffees, drinks, sandwiches, salads, etc in a prompt and professional manner, in compliance with food and beverage preparation guidellines. Up-selling menu items and specials to maximize food and beverage revenues. Working within policy to accommodate guests’ special food and drink requests. Ensuring adequate supply of plates, utensils, napkins, and other supplies throughout shifts; replenishing/restocking supplies and inventory according to established procedures and guidelines. Performing all pre-shift and post-shift duties, side-work, and related paperwork. Maintaining a clean, neat and well-organized work area, including but not limited to refrigerators, display cases, counters, and seating areas. Receiving and processing customer payments according to established cash handling policies and procedures to ensure the security of monies, credit and financial transactions.

Housekeeping

Guest Room Attendant
Cleaning of guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction, this includes but is not limited to the following: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, cleaning of kitchen area (if applicable), room refrigerator, coffee maker, cups, glasses, silverware, etc. Responding to guest queries or complaints, special requests to ensure corrective actions are taken to achieve guest satisfaction.