Sonesta St. Maarten Resorts

HURRICANE IRMA UPDATE

Sonesta St Maarten Resorts are currently closed to guest arrivals until further notice. 

STATEMENT FROM SONESTA RESORTS SINT MAARTEN
[Updated April 5, 2018]

We understand that it’s been several months since we’ve updated you, yet the arduous task of our rebuild planning is a long and emotional one. The good news is that we have been busy!

As is the norm in today’s online world, many photos have been circulating which you’ve likely seen, yet we didn’t want to post anything without a proper update. The past three months were dedicated to clearing debris, removing damaged portions of our buildings with the aim of stripping the Sky Tower (the main hotel building at Sonesta Maho), down to its bare structure, which is the first step in any total rebuild like the one we have planned. So if you’ve seen the “skeleton” building photos out there of Sonesta Maho’s Sky Tower, this is intentional and something we carried out  with our construction team.

Now that this has been completed, we are building! We are excited to share with you our first renderings of the new looks of Sonesta Maho Beach Resort, Casino & Spa and Sonesta Ocean Point Resort. While keeping the heritage of the buildings, our architectural and design team have re-imagined the hotels in an entirely, new, contemporary way. We will continue to share renderings with you here on social media as they become available. The new Maho is going to be incredible and we can’t wait to have you experience it!

Many of you have continued to ask about the incredible team of employees we have at our hotels, and this means a great deal to us. Well, we have more good news to share! Employees of the Maho Group have been enrolled in Hospitality First, an initiative developed by Sint Maarten Training Foundation (SMTF), an independent, non-profit organization created in December 2017, where they are earning wages while expanding their hospitality education. Recognizing the urgent need to provide a social safety net to employees of the hospitality industry who risked losing their jobs due to the closure of the resorts in the aftermath of Hurricane Irma, as there are no unemployment benefits in Dutch St. Maarten, SMTF was established by a group of concerned business executives, including representatives of the Maho Group, Sunwing Group, Price Waterhouse Cooper and Lexwell Attorneys, with the immediate task to activate the island’s first hospitality training program for professionals. The founders initially contributed to its startup fund to cover operating costs and students’ stipends. Government funding has since been granted.

If you would like to help our staff and their families with immediate relief and to rebuild their lives after the devastation, please visit our dedicated Maho Group page for more details.

While we don’t have a re-opening at this time, we do anticipate that within a short period we will have more details and announce our re-opening dates as well as open for online reservations with great pre-opening promotion.

Finally, thank you so much for all of your loyalty, patience and support. Every email, phone call, post, message and thought means the world to each and every one of us.  With your support we are coming back "Stronger and Brand New"!

 

REFUNDS AND CANCELLATIONS:

All future reservations made prior September 5, 2017 have been automatically cancelled at no penalty, so guests do not need to email us for cancellation numbers or report cancelations. All prepaid reservations for arrivals from September 6, 2017 onwards which were booked and/or paid directly to the resort were fully refunded. If you haven’t received your refund, please contact us at reservations@sonestastmaarten.com.  If you booked via a third party booking agent, please contact your travel agent or online booking site accordingly to request a refund. Please note we are not able to provide you with a cancellation number at this moment, but a reference to this announcement should be a sufficient proof of cancelation for your booking agent.

 

FUTURE RESERVATIONS:

The Sonesta Resorts in Sint Maarten are not accepting individual reservations yet. As soon as situation allows we will open for online bookings and share the latest news in our next announcement. For group reservations of 10+ rooms, please contact our sales department sales@sonestastmaarten.com.

 

GIFT CERTIFICATES AND VOUCHERS:

All certificates with an expiration date from September 6, 2017 onwards will be honored and their validity automatically extended for six months from reopening date once announced, subject to availability and blackout dates. Gift certificates must be redeemed at the original property and cannot be transferred.

 

ABOUT THE SONESTA ST MAARTEN PROPERTIES

Sonesta St Maarten offers two stunning oceanfront limitless all-inclusive properties:

Each property boasts several dining options, multiple pools, extensive wedding, events and meeting facilities, casino and signature Serenity Spa.

MAHO BAY & MAHO VILLAGE

Sonesta Maaho Beach Resort, Casino & Spa and Sonesta Ocean Point Resort are located in the heart of the Maho Village, the entertainment hub of Sint Maarten/Saint Martin, with duty-free shopping, casinos and nightlife just at the doorstep of the resort.

sonesta maho beach resort

Sonesta Maho Beach Resort, Casino & Spa

Fun for all ages
406 guest rooms
Kids Club
Aqua Park
In heart of Maho Village
Maho Bay
5 min from airport

sonesta ocean point resort

Sonesta Ocean Point Resort

Adults-Only
129 suites
Swim-Out Suites
Butler Suites
Private cliff-side beach
Maho Bay
5 min from airport