Stay Safe at Royal Sonesta New Orleans

We’d like to start by thanking you for trusting us during these very challenging times. Our entire team is delighted that you are staying with us and we want you to know we are committed making the best of the current situation, and that we will do our very best to help you Stay Safe with Sonesta.  

Full Stay Safe with Sonesta program details can be found at Sonesta.com/StaySafe, and below are highlights of how it is being implemented at our hotel:

• Royal Sonesta New Orleans will open at 2:00 p.m. on July 1, 2020
• Touchless check-in and check-out
• Valet Parking will be available. City of New Orleans is performing road work on Conti Street.  Due to intermittent road closures enter the parking garage from Bienville Street.
• Guests and employees will always maintain 6-feet or social distancing.
• Limited number of guests on all of our elevators, and guests must sanitize hands prior to riding the elevator.
• Social distancing must also be maintained in all public spaces; lobby, restaurants, fitness center, and pool.
• City of New Orleans’ Guidelines for COVID-19 Reopening Phase Two require everyone must wear a mask or face covering when performing activities in public. You do not need to wear a face covering while performing outdoor recreation but you must abide by all social distancing.

• We are not currently providing housekeeping service during your stay. We can make arrangements to provide clean linens and towels on request.

• Additional towels, linens and non-essential items (laundry bags, pen, paper, etc.) that have been removed from your room are available upon request.
• Pool occupancy is being limited according to local ordinances, and we ask all guests to:
  • Out of consideration for all guests, please do not save pool chairs.
  • Wipe down lounge chairs before and after use.
  • Return towels to appropriate receptacle.
• Restaurant R'evolution will reopen on Thursday, September 10, 2020. Dinner is available Thursday, Friday, Saturday, and Sunday from 5:00pm-10:00pm. 
• The following outlets are operating with a limited menu and adjusted hours. Please note that these times are subject to change. 

We look forward to welcoming you to New Orleans!

During these challenging times, tell us how we’re doing to help you Stay Safe with Sonesta: (888)SAFE-050 or staysafe@sonesta.com.