Safe Stay at Sonesta Hotel Arequipa

We would like to begin by thanking you for trusting us during these challenging times. Like you, our team is eagerly awaiting our return to all the services and experiences one might expect from a hotel of our category. But until that day comes, we want you to know that we are committed to making the most of the current situation and that our top priority is helping you stay safe with Sonesta.

At this time, the government requires all visitors to sign a declaration of health at check-in. For more information visit: https://www.gob.pe/8792


Full details of the Stay Safe with Sonesta program can be found at Sonesta.com/StaySafe, and below see highlights of how the program is being implemented at our hotel :

General Rules

  • We have at the disposal of guests, clients, visitors and collaborators, antimaterial gel based on glycerinated alcohol (70% minimum ) in public areas
  • As a security process, we take the temperature with the digital thermometer of our collaborating guests and visitors at the entrance of the hotel.
  • The use of face masks is required in all internal and external public areas to safeguard the health and safety of our guests and hotel team members.
  • Guests and employees will always maintain 6 feet (2mts) of social distance. Social distancing must also be maintained in all public spaces; lobby and restaurants.

Arrival/Departure Experience

  • We have parking available outside the hotel with a fee.
  • Limited contact check-in and check-out experience.
  • We perform baggage disinfection at the entrance of the hotel.

Housekeeping Services

  • Your room has been disinfected and sanitized prior to your arrival.
  • Non-essential items like extra towels, pen, paper and others have been removed from your room, these are available upon request.
  • We perform micro nebulisations to the spaces near the room, for example, corridors to disinfect the surfaces that surround it.

Food & Beverage Services

  • We have taken different preventive measures for the provision of the food and beverage service, in order to take care of the health of our customers and guests, especially the way we serve our food.

 

During these difficult times, please let us know how we are doing to help you stay safe with Sonesta: (888) SAFE-050 or staysafe@sonesta.com .