Sonesta Philadelphia

Art Bar

Art Bar Attendant
The Attendant will take food orders; input orders into Micros from guests, assemble heat and serve food, prepare and serve non-alcoholic drinks. Re-stock necessary food and beverage menu items. Interact with the guest in a professional and polite manner. Must have good communications skills. 1-2 years of Barista/Cashier experience required. May be required to work nights, weekends, and/or holidays.

Art Bar Bartender
Take food and beverage orders, enter all orders into Micros. Assemble, heat and serve such food items; prepare and serve alcoholic/non-alcoholic drinks. Stock and re-stock necessary beverage items. Interact with the guest in a professional and polite manner. Primary responsibility will be behind the bar. Good communications skills required. 1-2 years of previous food server and bartending experience is required.

Art Bar Server
Server will be responsible for taking and serving food & beverage orders; input orders into Micros, and serve orders to guests. Interact with the guest in a professional and polite manner. Must have good communications skills, 1-2 years of previous server experience required. May be required to work nights, weekends, and/or holidays.

Culinary

Cafeteria Attendant - Part Time
Prepare and transport food and beverage items to the employee cafeteria ensuring a high level of quality and consistency. Maintain sanitation standards in the cafeteria and food prep areas that meet the state and local Health Board inspection and hotel requirements. Will be required to weekends, and/or holidays. 1 year of food preparation experience or training.

Cook
The cook position requires a strong knowledge of all basic cooking techniques, as well as of kitchen equipment, tools and supplies. This person is expected to prepare meals in accordance with portion and quality standards specified in recipes. Control food usage to minimize waste. Also, to ensure proper rotation, storage temperatures, storing procedures and sanitation practices are observed. 2-3 years of culinary experience in a full service restaurant and/or hotel kitchen as a cook is required. Our ideal candidate must be able to work a flexible schedule including days, evenings, weekends and holidays.

Front Office

Front Office Manager
JOB OVERVIEW: • Manage day-to-day operations and assignments of the front office staff: schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Ensure all staff is properly trained on systems, security, cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. • Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. • Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc. • Establish, implement, and maintain training and procedures for PBX to serve as a central communications point during emergency/crisis situations. Develop and maintain relationships with local fire, police, and emergency personnel. This job is the top Front Office job at a full-service upper upscale hotel reporting to a Director of Rooms Division. Will supervise front desk agents, concierges and bell/van services, etc. Will oversee assistant manager and subordinate supervisors. QUALIFICATIONS AND REQUIREMENTS: Bachelor’s degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

Guest Services

Bellperson
Good customer service skills. Knowledge of Philadelphia area. Must be outgoing and organized. Carries luggage to guest rooms. Assists in maintaining the concierge desk in absence of concierge. Hotel experience preferred. Must be able to push and/or lift 75 lbs. or more. This person must be able to work a flexible schedule including days, nights, weekends and holidays.

Security

On-Call Security Officer
Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required escorting staff and guest to car if requested inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred. May be required to work nights, weekends, and/or holidays.