Art Bar Bartender
Take food and beverage orders, enter all orders into Micros. Assemble, heat and serve such food items; prepare and serve alcoholic/non-alcoholic drinks. Stock and re-stock necessary beverage items. Interact with the guest in a professional and polite manner. Primary responsibility will be behind the bar. Good communications skills required. 1-2 years of previous food server and bartending experience is required.
Art Bar Server
Server will be responsible for taking and serving food & beverage orders; input orders into Micros, and serve orders to guests. Interact with the guest in a professional and polite manner. Must have good communications skills, 1-2 years of previous server experience required. May be required to work nights, weekends, and/or holidays.
Set-up and break-down, and/or clean up, of meeting rooms, banquet space and ballroom areas during assigned shift. Clean, store, and secure in an organized manner all tables, chairs, and platforms/stages and other equipment used for banquet functions. Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas. Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages or issues to Supervisor. May refresh room during breaks (replenish supplies, water pitchers, etc.) May retrieve clean linen and skirting and stock in storage areas. This job requires ability to perform the following:
Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.) Moving about the function areas. Hotel experience preferred.
The cook position requires a strong knowledge of all basic cooking techniques, as well as of kitchen equipment, tools and supplies. This person is expected to prepare meals in accordance with portion and quality standards specified in recipes. Control food usage to minimize waste. Also, to ensure proper rotation, storage temperatures, storing procedures and sanitation practices are observed. 2-3 years of culinary experience in a full service restaurant and/or hotel kitchen as a cook is required. Our ideal candidate must be able to work a flexible schedule including days, evenings, weekends and holidays.
Food & Beverage
Assistant F&B Manager
Assist with managing the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Director of Food and Beverage in his/her absence. Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience. Bachelor’s degree in hotel management, culinary arts, or related field preferred. Must speak fluent English.
Front Office Manager
JOB OVERVIEW: Manage day-to-day operations and assignments of the front office staff: schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Ensure all staff is properly trained on systems, security, cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc. Establish, implement, and maintain training and procedures for PBX to serve as a central communications point during emergency/crisis situations. Develop and maintain relationships with local fire, police, and emergency personnel. This job is the top Front Office job at a full-service upper upscale hotel reporting to a General Manager. Will supervise front desk agents, concierges and bell/van services, etc. Will oversee assistant manager and subordinate supervisors. Bachelor’s degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
Good customer service skills. Knowledge of Philadelphia area. Must be outgoing and organized. Carries luggage to guest rooms. Assists in maintaining the concierge desk in absence of concierge. Hotel experience preferred. Must be able to push and/or lift 75 lbs. or more. This person must be able to work a flexible schedule including days, nights, weekends and holidays.
Responsible for cleaning guest rooms including bathrooms and making beds. Other duties and responsibilities may be assigned. Housekeeping and Hotel experience preferred. Detail oriented. This person must be able to work flexible schedule, weekends including holidays. Must be able to push and/or lift 50 lbs.
Director of Human Resources
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all employees on all human resources related topics as well as Sonesta and Hotel culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management. This is the top Human Resources job in a large full-service, luxury hotel with extensive facilities and services typically employing 150+ employees. Manages multiple Human Resources professional and /or administrative staff, and deals with advanced –level HR issues including labor unions, complex employee relations matters, etc. Minimum of five to seven years’ experience in a high-volume hospitality environment in a Director level. Bachelor's degree and background in hospitality industry and union experience is highly desirable
Collect, audit and verify all information necessary to process payroll for the hotel and facilitate related processes. Prepare and transmit payroll entries within established time frames. Download and edit information from timekeeping system. Audit and post entries into payroll system, including gratuities. Ensure that correct payments are made, taxes are withheld, overtime is correctly charged and paid, and that payroll is processed and executed according to all state, federal and local laws, rules and regulations. Enter and/or post employee information, including benefit deductions, new hires and terminations, garnishments, child support payments, direct deposit information, etc. into payroll and/or timekeeping system in a timely manner. Assist in the communication and administration of employee benefit programs; distribute information and forms to employees. High school diploma or equivalent and 2+ years of experience in an accounting or HR or similar; or an equivalent combination of education and work experience. Ability to speak fluent English required.
In Room Dining
In Room Dining Server (Part-Time)
Deliver and serve food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests. Perform set-up and closing side-work; stocks service station, makes coffee, etc. Preset trays as necessary; prepares flatware “roll-ups”. May be required to retrieve trays from guest rooms and hallways within prescribed period of time. May answer room service phones and record orders; utilize up-selling techniques to increase sales.
Sales Manager - Business Travel Market
The Business Travel Sales Manager is a highly motivated individual who will solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. The ideal candidate is responsible for the development of business transient sales for the hotel and may also handle government and FIT transient market segments for the hotel. She/he will prepare correspondence to customers, internal booking reports and will be responsible for contact and activity management for all accounts under their responsibility. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 4 years previous experience in a sales department of an upscale hotel, at least 2 of which were in a management position. Travel is required.