Sonesta Philadelphia

Art Bar

Art Bar Attendant
Assemble heat and serve food, prepare and serve non-alcoholic drinks. Take food orders; input orders into Micros from guests, and serve such food items to guests. Re-stock necessary food and beverage menu items. Interact with the guest in a professional and polite manner.

Banquets

Banquet Houseman
Set-up and break-down, and/or clean up, of meeting rooms, banquet space and ballroom areas during assigned shift. Clean, store, and secure in an organized manner all tables, chairs, and platforms/stages and other equipment used for banquet functions. Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas. Inspect cleanliness and working condition of all equipment to be set up in function area. May refresh room during breaks (replenish supplies, water pitchers, etc.) May retrieve clean linen and skirting and stock in storage areas. Hotel experience preferred.

Conference Management

Conference Services Manager
The ideal candidate will have a proven record managing the operation of groups within a hotel. Additionally they will be the logistics and service liaison between convention/meeting clients and all hotel departments. Continuous follow-up with the client prior to the meeting date is needed to detail all aspects of the convention/meeting including but not limited to food, beverage, handling room blocks, audio/visual, transportation, activities, and billing.

Executive Meeting Manager
The EMM is responsible for generating new revenue as well as maintaining key accounts in the local corporate market. The ideal candidate is someone who is assertive, confident, accustomed to operating at a fast pace and someone who embraces the challenges that come with balancing prospecting for new business, maintaining strong relationships and paying attention to details in order to provide a high level of customer service. Two to four years experience in same or similar role. College degree or equivalent in experience required.

Food & Beverage

AM Supervisor
Supervise the service and delivery of menu items in ArtBar and In Room Dining ensuring a high level of quality and consistency.Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Oversee cash handling and check/credit policies and procedures.

Front Office

Assistant Front Office Manager
Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards serve as Front Office Manager in his/her absence. This job is the second in command in Front Office operations in a large full-service, luxury, hotel with an extensive range of facilities and services. Bachelor’s degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

Front Desk Agent
Check-in/check-out hotel guests in a timely and professional manner. Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Human Resources

Director of Human Resources
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all employees on all human resources related topics as well as Sonesta and Hotel culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management. Minimum of five to seven years’ experience in a high-volume hospitality environment in a Director level. Bachelor's degree and background in hospitality industry and union experience is highly desirable

Payroll/Benefits Coordinator
Collect, audit and verify all information necessary to process payroll for the hotel and facilitate related processes. Prepare and transmit payroll entries within established time frames. Download and edit information from timekeeping system. Audit and post entries into payroll system, including gratuities. Ensure that correct payments are made, taxes are withheld, overtime is correctly charged and paid, and that payroll is processed and executed according to all state, federal and local laws, rules and regulations. Assist in the communication and administration of employee benefit programs. High school diploma or equivalent and two years of experience in an accounting or HR or similar; or an equivalent combination of education and work experience. Ability to speak fluent English required.

Operations

Director of Operations
Directly supervises Rooms Division and Food and Beverage Division. Responsible for the entire hotel in the absence of the General Manager. Oversees supervision and development of middle managers in the rooms and food and beverage divisions. Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained. Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.

Sales

Sales Manager - Business Travel Market
The Business Travel Sales Manager is a highly motivated individual who will solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. The ideal candidate is responsible for the development of business transient sales for the hotel and may also handle government and FIT transient market segments for the hotel. She/he will prepare correspondence to customers, internal booking reports and will be responsible for contact and activity management for all accounts under their responsibility. Minimum of four years previous experience in a sales department of an upscale hotel, at least two of which were in a management position. Travel is required.

Sales & Marketing

Sales Manager
Develop business through direct sales solicitation for an assigned territory or market segment(s). This position requires you establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business. Must have prior hotel sales experience. Must speak fluent English. Other languages preferred.