Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, glassware, and flatware.
Banquets Set Up/Houseperson
Set up designated function rooms to group's requirements in accordance with hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas. Must have good understanding of the English language. Able to provide excellent customer service, perform job functions with attention to detail, speed, accuracy and with minimal supervision. High school graduate or equivalent vocational training certificate preferred.
Responsible for preparing all food items in accordance with the Sonesta standards. Ensure the cleanliness, safety, and sanitation of the kitchen and work areas while minimizing waste. Previous experience required in a free standing hotel or restaurant.
Food and Beverage
Serve food for the customer in a prompt and courteous manner while maintaining a high level of quality and consistency. Basic reading, writing, and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments are a plus. Also, must have at least one year serving experience. Must also meet state and county legal age requirements. Must speak fluent English.
Front Desk Agent
Welcomes and registers guests adhering to established credit policies and procedures. Quotes room, rate and availability for current and future dates. One year customer service experience required. Hotel experience, strongly preferred. Great customer service skills. Knowledge of Property Management Systems such as Opera, a plus. Must be able to work a flexible schedule including days, nights, weekends and holidays.
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Submit to engineering & management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Maintains cost control systems for linen inventories and cleaning supplies. Maintains productivity and labor cost goals. Assists Director of Housekeeping in supervising housekeeping staff. Other related duties. Minimum 2-3 years of hotel housekeeping experience. Experience with payroll, scheduling and training employees. Excellent verbal and written skills required. English required, bilingual preferred.
Director of Human Resources
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all employees on all human resources related topics as well as Sonesta and Hotel culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management.
Director of Revenue Management
The Director of Revenue Management is responsible for optimizing transient and group room revenue by developing and implementing effective inventory management and pricing strategies. Analyze reports to understand future demand forecast and past trends to translate this information to set/adjust strategies leading to increased market share. In addition this position nurtures and develops the top transient accounts for the hotel.
Sales & Marketing
Catering Sales Manager
The Catering Sales Manager will be responsible for social food & beverage events to include weddings, rehearsal dinners, Bar/Bat Mitzvahs, annual fundraisers, holiday parties, international events, family celebrations, proms, etc. Strong communication skills, organization skills, account management and contract negotiations with decision makers is needed for cultivation and development of short/long term business. Ideal candidate will be passionate about event planning and committed to educating themselves on current food & beverage trends in a banquet setting. Responsible for drafting proposals, menu planning, agenda setting and arranging hotel event services. Duties include negotiating food and beverage minimums as outlined within hotel guidelines, preparation of contracts and facilitating communication before, during and post event with pertinent hotel staff to ensure the highest level of service. Required to be in attendance at social events in coordination with banquet team to ensure the event goes as planned.
Group Sales Manager
The Group Sales Manager is a key sales position, specializing in Corporate Group Sales. In this role, the individual will actively solicit new business. The Group Sales Manager is responsible for fostering relationships with meeting planners and contacts within the local markets in order to meet or exceed revenue goals. This individual also oversees client functions to ensure customer satisfaction and must have a consultative, value based sales approach, fully understanding the client’s needs beyond price. The Sonesta Gwinnett Place is dedicated to maintaining the highest reputation within our industry and the Group Sales Manager must be able to sell and keep that promise for the property.