Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, glassware, and flatware.
Banquets Set Up/Houseperson
Set up designated function rooms to group's requirements in accordance with hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas. Must have good understanding of the English language. Able to provide excellent customer service, perform job functions with attention to detail, speed, accuracy and with minimal supervision. High school graduate or equivalent vocational training certificate preferred.
Responsible for preparing all food items in accordance with the Sonesta standards. Ensure the cleanliness, safety, and sanitation of the kitchen and work areas while minimizing waste. Previous experience required in a free standing hotel or restaurant.
Front Desk Agent
Welcomes and registers guests adhering to established credit policies and procedures. Quotes room, rate and availability for current and future dates. One year customer service experience required. Hotel experience, strongly preferred. Great customer service skills. Knowledge of Property Management Systems such as Opera, a plus. Must be able to work a flexible schedule including days, nights, weekends and holidays.
Night Auditor is responsible for checking in guests, posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files; and resetting the systems for the next day's operations. This position requires basic knowledge of accounting operations, mathematical skills, and computing skills. Must be willing to stand for the 8 hour duration and able to work 11 p.m. - 7 a.m.
Director of Operations
The Director of Operations is responsible for assisting the General Manager in all aspects of revenue, room inventory and occupancy percentage in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Establish efficient productivity through assistance from department managers and supervisors.
Director of Revenue Management
The Director of Revenue Management is responsible for optimizing transient and group room revenue by developing and implementing effective inventory management and pricing strategies. Analyze reports to understand future demand forecast and past trends to translate this information to set/adjust strategies leading to increased market share. In addition this position nurtures and develops the top transient accounts for the hotel.
Sales & Marketing
Catering & Conference Services Manager
The Catering & Conference Services Manager handles all aspects of planning a meeting or special event for an organization. This position will manage and organize a variety of Catering and Group Sales events, managing the administration and logistics and also assists in developing business opportunities. Responsible for all amenities and services at the event as well as any associated contract negotiations including but not limited to coordinating any associated guest room blocks, menus, preparing contracts, handling correspondence, preparing and distributing event sheets and information packets and completing various reports.
Director of Group Sales
The position is responsible for new business development along with managing a team of Group Sales Managers to insure the hotel achieves and/or exceeds budgeted revenues. • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external clients. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Group Sales Manager
The Group Sales Manager is a key sales position, specializing in Corporate Group Sales. In this role, the individual will actively solicit new business. The Group Sales Manager is responsible for fostering relationships with meeting planners and contacts within the local markets in order to meet or exceed revenue goals. This individual also oversees client functions to ensure customer satisfaction and must have a consultative, value based sales approach, fully understanding the client’s needs beyond price. The Sonesta Gwinnett Place is dedicated to maintaining the highest reputation within our industry and the Group Sales Manager must be able to sell and keep that promise for the property.
Sales Manager - Korean and Other Markets
This position is responsible for the development of new business that generates guest rooms and conferences for the hotel primarily from local, regional, national, and international Korean markets. As time permits, the individual will develop new business from other markets as well. Must use independent judgment and professional discretion to book substantial, profitable business into the hotel, taking into consideration the needs of the hotel as well as those of the client. Must be able to take the general pricing guidelines and booking patterns into consideration and make sound business decisions that will positively impact the hotel’s revenue. This individual must be able to conduct outside sales activities to new customers as part of a well thought out business development plan.