Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, glassware, and flatware.
Banquets Set Up/Houseperson
Set up designated function rooms to group's requirements in accordance with hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas. Must have good understanding of the English language. Able to provide excellent customer service, perform job functions with attention to detail, speed, accuracy and with minimal supervision. High school graduate or equivalent vocational training certificate preferred.
Responsible for preparing all food items in accordance with the Sonesta standards. Ensure the cleanliness, safety, and sanitation of the kitchen and work areas while minimizing waste. Previous experience required in a free standing hotel or restaurant.
Food & Beverage
Food & Beverage Supervisor
The Food & Beverage Supervisor assists the Restaurant Manager in the overall management of the food & beverage outlets including planning, organizing, directing and coordinating all restaurant activities to ensure efficient operation of department, staffing, training, and scheduling of employees as well as ensuring quality products, which exceed guest expectations and hotel standards, are delivered in a friendly and professional manner. Possesses exceptional guest service skills High School diploma or GED equivalent. Ability to work flexible schedule to include nights, weekends, and holidays in a fast paced and high volume environment Complies with all safety, sanitation and health department guidelines and regulations Ability to lift, carry and push up to 20 pounds. Complies with all safety, sanitation and health department guidelines and regulations Thorough knowledge of quality food service techniques and standards Knowledge of general hotel operations, happenings and current events Micros or similar POS operating experience One to two years Food & Beverage Supervisory experience in a similar full service property Thorough knowledge of alcohol regulations (TIPS Certified or ability to obtain) Excellent written and verbal communications skills Strong organizational and decision making skills Task oriented and ability to manage several operations and multiple team members simultaneously Knowledge of Microsoft Windows operating systems and programs Comply with all hotel/company standards Perform various tasks and assignments as directed by management
Front Desk Agent
Welcomes and registers guests adhering to establised credit policies and procedures. Quotes room, rate and availability for current and future dates. One year customer service experience required. Hotel experience, strongly preferred. Great customer service skills. Knowledge of Property Management Systems such as Opera, a plus. Must be able to work a flexible schedule including days, nights, weekends and holidays.
Night Auditor is responsible for checking in guests, posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files; and resetting the systems for the next day's operations. This position requires basic knowledge of accounting operations, mathematical skills, and computing skills. Must be willing to stand for the 8 hour duration and able to work 11 p.m. - 7 a.m.
•Provide supervision and support to each housekeeper, houseperson and laundry attendant •Ensure that all reports are prepared completely and on time. •Ensure that proper key controls are in effect. •Take inventories as scheduled and maintain par stocks. •Schedule associates for shifts according to projected occupancies. Review operating statements looking for unusual overage and shortage. •Review out-of-order rooms daily. •Provide orientation and training to new hires. •Ensure that lost and found items are stored properly and that logs are maintained. •Always be professional and ethical when dealing with guests, employees and vendors. •Ensure that staff adheres to grooming standards and that uniforms are clean, neat and complete. •Ensure that storage rooms are clean and neat. •Ensure that associates are aware of and involved in accident prevention. •Track and maintain department quality goals. •Conduct performance reviews on a timely basis so that not retro pay occurs. •Run VIP report on a daily basis and inspect rooms. •Assign daily projects and follow-up at the end of the day. •Complete linen inventory every two months or when needed. •Clean suites when necessary. •Run PM Shifts when necessary. •Ensure that all necessary supplies are ordered. •Ensure that guest supply inventory is completed each period and turned into Controller. •Complete weekly progress reports.
Group Sales Coordinator
Provide administrative support for the Director of Revenue Management in the sales efforts for the Sonesta Gwinnett Place Hotel. The individual is responsible for coordinating and executing the group data of the hotel sales processes in order to maximize sales efficiency and revenue generation for the hotel. To perform assigned sales duties, process incoming leads, execute sales reporting requirements, ensure all deadlines are met, perform assigned catering duties, maintain sales data files, and act as liaison between hotel and clients.
Sales & Marketing
Sales & Marketing Coordinator
Primarily work in the area of Sales and Marketing with emphasis on social marketing, internet marketing, email marketing, promotions, and on-line customer service to provide overall support for sales and marketing programs. Provide administrative support to the Director of Sales & Marketing and the Sales Team. •Work is generally varied with some administrative and/or project oriented. Includes assisting internal/external guests, managing incoming leads and answering phones. •Requires continuous use of technical and business vocabulary and a detailed knowledge of company operations and organizational procedures. •Works with Sales and Marketing vendors and assists in managing relationships •Help administrate the Sales CMR (Delphi) including running reports •Assist in management of Media Schedule, Collateral, Sales & Marketing budget •Attends meetings and transcribe minutes when needed •Responsible for helping develop and execute Advertising (all mediums), Social Media engagement strategy and ensuring alignment with business, Sonesta brand and marketing goals •Increase brand awareness and traffic to website and communications that maintains relevant and engaging content (to include assisting with promotion creation and implementation, social-loyalty strategies, and integration with other Sonesta channels (i.e., loyalty program, email program, etc.) •Manage the day-to-day social media channel presence (i.e., Facebook, Twitter, YouTube, Digg, and other social media programs/communities) •Drive/own social media innovation, staying on top of emerging technology and new media trends to better reach key audiences and drive customer engagement •Responsible for monitoring social networks, fully understanding competitors presence, identifying opportunities and weaknesses and offering ideas to address them •Write/create/post web content on applicable social channels •Respond to and manage local hotel's social media initiatives
Sales Manager - Korean and Other Markets
This position is responsible for the development of new business that generates guest rooms and conferences for the hotel primarily from local, regional, national, and international Korean markets. As time permits, the individual will develop new business from other markets as well. Must use independent judgment and professional discretion to book substantial, profitable business into the hotel, taking into consideration the needs of the hotel as well as those of the client. Must be able to take the general pricing guidelines and booking patterns into consideration and make sound business decisions that will positively impact the hotel’s revenue. This individual must be able to conduct outside sales activities to new customers as part of a well thought out business development plan.