Sonesta is proud to partner with Travel Agency Commission Settlement (TACS) for prompt payment of commissions throughout our collection of hotels. Agencies have the capability to look up summary and detailed information regarding expected and past payments from hotel properties, or run a report for a specific date range and get all of your commissions per hotel or hotel chain.
Sonesta pays 10% commission to approved travel agencies for all individual travel guest reservations. The 10% commission is paid on the following rates: Corporate, BAR, weekend, packages and negotiated rates.
Commission will be paid for each night at an eligible rate, up to the first 29 nights of a guest's stay.
All published rates and packages available to the general public are commissionable at 10%. Sonesta has always priced our inventory with the retail travel agent in mind and will continue to do so in the future.
Commission is not paid on most group or convention bookings, government rates that are net/non-commissionable, any internet only (not including Sonesta.com) rate programs, brand membership programs, or Award Night Certificates from the former STAR program.
All elements inclusive in package price (i.e. room, food and beverage, spa fees, etc) are commissionable. Taxes and gratuities are not commissionable.
Commission inquiries must be submitted within 6 months of the guest's departure. Customer service representatives are available to assist you with your inquiries.
Within the United States: 1.800.873.1215
Outside the United States: 1.703.480.6916