Responsible for all aspects and functions of the Banquet Set Up Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions.
Catering Sales Manager
The ideal candidate will work closely with the Sales, Catering and Banquets departments to handle all client or event needs from the beginning to the end, including but not limited to, guestroom accommodations, amenities, VIP's, rooming list, arrival/departure patterns, processing payment methods, vendors, organization of shipment, transportation, on/off site activities, menu specifications, all F&B needs, AV requirements, etc., and any additional tasks as deemed necessary by the Director of Catering.
Located in the heart of the Galleria area, the newly renovated, AAA rated Four Diamond Royal Sonesta Hotel Houston is in the shopping, dining and entertainment hub of Uptown Houston. This 23-story modern hotel is conveniently positioned near key destinations including Downtown, the Texas Medical Center, the Museum and Theater Districts, Montrose/Midtown, Reliant Park and the Energy Corridor. 485 beautifully appointed guest rooms, club rooms and suites offer new furnishings and freshly updated amenities making this the ideal Houston Galleria hotel. And, with over 50,000 square feet of flexible event space, Royal Sonesta Hotel Houston is the perfect venue for conferences, meetings, weddings, galas and events of all sizes. New food & beverage outlets ARA restaurant, Axis Lounge, and Launch (a grab-and-go concept) promise to offer globally inspired, locally wired fare, diverse enough to please myriad audiences.
Food & Beverage
Must be able to communicate in English, greet and escort guests to tables, assist in seating, taking reservations. Part-Time flexible shift.
On-Call Banquet Server
Provide prompt and courteous food and beverage service to guests during banquet/catering functions. Perform pre and post shift side work; set-up, condiments, etc. Clear tables after service. Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals. (flexible shift)
One year experience, excellent customer skills and a clear driving record, must have a valid Texas driver’s license. Drives the hotel van and/or town car, transporting hotel guests to/from assigned destinations safely, efficiently and courteously. Adheres to all local and state driving laws. Ensures safety and security of passengers and vehicle. Flexible shift – (full-time)
Guest Service Representative
1 year experience. Welcomes and registers hotel guests adhering to established credit policies and procedures. Check in and out all hotels guests, as well as assist with requests.
Good customer service skills. Knowledge of Houston area and valid Texas driver's license required. Must be outgoing and organized. Carries luggage to guest rooms. Assists in maintaining the concierge desk in absence of concierge. Hotel experience preferred. Must be able to push and/or lift 75 lbs. or more. This person must be able to work a flexible schedule including days, nights, weekends and holidays.
Supervise, train and inspect the performance of assigned associates, public areas supervisor and public areas cleaner ensuring that all procedures are completed to the hotel’s standards. Assist when and where needed to ensure optimum service to guests.
Responsibility for the cleaning and maintaining of guest rooms and public areas in accordance with established hotel procedures.
Sales & Marketing
Business Travel Sales Manager
Reporting directly to the Director of Business Travel, the Business Travel Sales Manager is responsible for handling all aspects of sales for individual transient sales efforts. He/she will be responsible for developing and maintaining a customer base for the local market. • Research, identify, target and solidify relationships with new and existing Corporate, Consortia, & FIT/Wholesale accounts • Meet and exceed monthly revenue and sales activity goals by conducting weekly sales calls to existing accounts, as well as uncovering new business • Develop existing accounts and conduct quarterly reviews with Travel Managers of the local market to ensure accounts are on pace to meet targeted goals • Solicits account leads from group meeting/event planners and decision makers for cultivation and development. • Prepare weekly reports highlighting market trends, account development and new prospects • Pursue opportunities in untapped Corporate Markets for Individual transient sales efforts and including Corporate, Travel Agencies, FIT/ Wholesale market segment focus. • Handle account details so that all pertinent aspects of solicitation and closing are completed and documented • Some travel required to conduct outside calls and promote the hotel to accounts including corporate travel agencies • Increase brand awareness through involvement in travel related organizations • Represent the hotel with prospective customers to provide necessary information on hotel facilities and services while determining levels of interest and opportunity. • Prepare monthly Hotelligence Reports with market analysis • Develop measureable targeted action plans for account penetration and growth • Assist with annual RFP negotiations and annual contract renewal • Track all accounts daily including Consortia, Corporate, and FIT/Wholesale • Maintain relationships with our GSO’s • Conduct site inspections with targeted clients along with existing clients • Conduct in-house events with the corporate travelers Education and Experience: • Four-year college degree in hospitality management, marketing, business or related degree or equivalent experience. • Two or more years of sales related experience strongly preferred • Familiarity with hospitality industry practices preferred • Prior hotel experience in hospitality sales, conference planning or convention skills preferred • Strong understanding of the Houston market is highly preferred • Knowledge of Corporate, Consortia, FIT/Wholesale markets Skills and Abilities: • Proficient in Microsoft Word, Excel, PowerPoint, and Opera • Working knowledge of Hotelligence 360 reports • Effective listening, verbal, written, negotiation, presentation, and closing skills • Ability to assess customer needs, understand market dynamics and prepare presentations / proposals tailor for individual clients