Information We Collect and Purpose for Collection
Sonesta collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to your needs.
Information may be collected as part of responding to a survey, subscribing to our newsletters, making and fulfilling a reservation, registering for our loyalty program, accommodating your personal preferences, updating your contact information, working with third parties, and purchasing products or services. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone, mobile telephone, credit card information, gender, and lifestyle information such as room preferences and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).
Sonesta may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits and aggregated data relative to your stays.
Please do not include any credit card information in your electronic communication with us unless it is specifically required by us as part of the reservation or transaction fulfillment process on our branded reservation web sites, or our customer contact centers.
Information Processing and Disclosure
when we have received your consent to do so,
when a hotel or other property leaves the Sonesta system and access to your PII is necessary to facilitate business operations or meet contractual obligations,
to comply with legal or regulatory requirements or obligations in accordance with applicable law, a court order or a subpoena, or
in case of emergency in order to safeguard the life, health, or property of an individual.
If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function.
Because the security of your personal information is important to us, we use Secured Socket Layer (“SSL”) software in order to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key in your browser window. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.
The personal information we collect from you online is stored by us and/or our service providers on protected databases. Nevertheless, security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents.
Links to Other Websites
Protecting Minor Children
Sonesta websites do not sell products or services for purchase by children. If you are under the age of 13 (or a minor in the jurisdiction in which you are accessing our websites), you may only use our websites with the supervision of a parent or guardian.
Our intention is that you should only receive email communications that you request, or that you will find useful. We may periodically contact you via email to provide information on upcoming or past reservations, Travel Pass account information, general hotel or corporate informational updates, or to ask for your feedback on our service. We may also send promotional emails with special offers that may be of interest to you (unless you have opted out). All of our promotional emails give you the option to opt out at any time by clicking on a link at the bottom of the email. You may also opt out of any future promotional emails by emailing your request to: EMAILOPTOUT@SONESTA.COM
. Please allow 10 business days for your email opt out request to take effect.
You may choose not to submit your PII by submitting your request HERE
. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.
If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, please contact us by any of the following means:
by submitting a report on this website
by calling our Compliance Hotline at 855.251.0649
by mailing a written description of your concern or complaint to:
Sonesta International Hotels Corporation
Chief Compliance Officer
Two Newton Place
255 Washington Street Suite 300
Newton, MA 02458