Guest Comments - Sonesta Maho Beach Resort

GUEST COMMENTS

Read the latest comments from our recent guests.

The food at The Point was amazing
Beautiful pool, nice beach, clean resort. The food at The Point was amazing! The best food ever. Our waiter was the nicest person , we were treated so wonderfully.
589 — May 2016

Everything you could possibly need to enjoy yourself
My wife and I are repeat guests. Recently three visits in a year. Felicia at the first shift lobby bar is excellent. Room was lovely and well kept.  Everything you could possibly want or need to really enjoy yourself.
434 — May 2016

Always something good to eat
I think the hotel provides all that is necessary for guests to enjoy themselves....food, drinks, beaches, shopping, smiles.....etc! Food was great. Always something good to eat and a great variety of drinks.  Service was good to.  Very clean and comfortable. Like the mini fridge.
550 — May 2016

The service is excellent
Guest room very clean and comfortable. Like the mini fridge. Hotel facilities very pretty and clean. Like the ocean view and plane landing. Nice entertainment. Enjoys the movie and singing. The service is excellent. The food is delicious. Everyone works hard to serve the guests. From cleaning ladies to towel gentlemen, waiters at the restaurants and front desk personnels. Would like to come back to stay. Excellent food and beverage. Couldn't ask for better services. Enjoyed the stay very much.
873 — May 2016

Excellent amenities
Loved your smiling receptionists and  cool atmosphere of the reception area. Well taken care of. Excellent guest room. Well packaged hotel facilities. I enjoyed them.

Excellent amenities. I especially enjoyed the pool where your server came around and enquired whether i would would like to be served a beverage. Tasty food and prepared to my liking and medical condition. All assistance given.
680 — May 2016

Staff was friendly
Staff was courteous, friendly and check in was quick.
751— May 2016

Everyone was friendly
It was a pleasure. Everyone was friendly.  The view was excellent. Room was cleaned daily Me and my wife enjoyed the massage. Very nice. Food was great.
638 — May 2016

Very various activities
Everything was fine. Minibar filling was very satisfied. Nice pool. Good restaurants Very various activities. Everything was good. Good food!
555 — May 2016

Staff very helpful
Staff were very knowledgeable and helpful! Room was spacious. Balcony was great.
898 — May 2016

All facilities were great
The room was exactly as expected with great ocean views.. All facilities were great.

Fun activities and entertainment. Great music constantly at the pool area.

All amenities and services were great. Staff was always friendly and helpful. Food and beverages were all very good during our 6 day stay.

The young man at the towel hut near the pool was amazing! I believe his name was Samuel. Also, the bartender at the pool bar was on point with our drinks and we never had to ask for another, he just kept them coming. Much appreciated!
754 — May 2016

Loved the cocktail at the entrance
Very smooth check in process. Loved the cocktail at the entrance! Just a little cold in the room. We tried to turn up the temp. But all we had control of was hi, low, or off. We loved having water bottles in the fridge, along with the other drinks.
449 — May 2016

Staff always making sure you are taken care of
Room was available and clean on our arrival.  Staff were all pleasant and friendly. Beautiful view from our room and always clean.

Clean facilities and staff always making sure you are taken care of.  Plenty of room around the pool.

Wednesday night BBQ was awesome..so much fun. All I can say in EXCELLENT.

Food at the Palms was excellent, best guavaberry coladas.  Buffet was also excellent.  Sharon, Latoya and Dena were amazing to deal with.

Dena and Latoya were excellent waitresses.  Always fun and helpful.  Always smiling and happy.  Sharon was also very nice..every morning asking us how we were and what we were up to.  Always making sure things were great for us.
851 — May 2016

Food is amazing
Very friendly staff members greeted us at our arrival, and even had our room ready early for us!

The shower could have been updated, and perhaps a couple of extra pillows... but everything else was just fine. Everything we needed or wanted was available! It was great :)

I do not go to hotels for the animation, so the fact that it wasn't very pushy by the animators, made it very relaxing :) Everything was great!

Food is AMAZING!!!! Drinks were as well. Love the variety and the bartenders were awesome :)

Edward the bartender was a great guy!! Very friendly and made fantastic drinks!
859 — May 2016

Lovely service
Great food, and lovely service.  Ascot Pub is more an American Pub than a British style one.
358 — May 2016

I felt totally comfortable
Excellent!! I felt welcomed as soon as I arrived. Very friendly. My room had a great view of the pool and the ocean.

I felt totally comfortable. It was nice and laid back. Very clean too.  I was very happy with the music played at the reservation and poolside all the time. More Caribbean music or traditional island type, relaxing music would be great.

During the Managers party, everyone was great.  The hotel manager was funny, friendly laid back.  It looks like he really enjoyed his job!  The bartenders at the Palm grill great - Winston and I'm sorry I forgot the new bartender's name Winston was training.
640 — May 2016

Activities were inclusive and fun
Quick and easy check in. Room was very clean, a little dated but still very nice. Pool was great.

Activities were inclusive and fun, something for everyone. Well planned out themed nights

Staff were great. Food was great at the Palms Grill as well as The Point. Karaoke was fun at the Pub.
747 — May 2016

Everyone makes you feel at home
When I first arrived everyone welcome me, Anna give me a cold rag and a bottle water everyone was so polite and friendly. Room was nice and clean. Entertainment was real nice

Yes everyone make you feel like home.

All ladies at the Ccean Terrace was so good they took every care of me they sure I ate. Ascot pub was every good also.

Anna really impressed me. I told her my birthday was Sunday May 22 and she had my room decorated with balloons and a bottle of champagne. She really made my day, but as so many  people at Palms Grill  they song me happy birthday.
599 — May 2016

Very nice and updated
Staff was extremely helpful and catered to our every need not only in checkin but our whole stay with you. Very nice and updated.
250 — May 2016

Pizza is really good
Enjoyed the barbecue. Pizza is really good and the man working it is really friendly and extremely courteous.  The Palm Grill has very good staff in Paula and Winston.
671 — May 2016

It was  a nice experience
We were greeted with a cold hand towel that smelled like mint and a glass of champagne. It was  a nice experience.

Elaine at the Ccean Terrace restaurant she is the one that makes the reservation for you she is a doll she tried to keep our baby girl who was being fussy  bizzy for us while we try to hurry our birthday dinner  May 21st  2016 and several others i can’t remember their names but what a wonderful staff.
883 — May 2016

Thanks Sharon!
Sharon at Ocean Terrace. You are amazing!!!! What a sweetheart! She knew I looked around like I wanted something, came over asked me if I was ok.

I told her I wanted iced coffee instead of hot but didn't want to bother anyone, there was no question about it. She told me to never hesitate to ask and came out 2 minutes later after making me an iced coffee on her own and it tasted like heaven.

Greatest start to my mornings was seeing her friendly face.  Great work ethic, friendly and outgoing. Thanks Sharon!
899 — May 2016

Food was excellent
The food was EXCELLENT!!!!
382 — May 2016

Very nice personnel
Very nice personnel.
592 — May 2016

I felt like I was immediately catered to
I loved the cold towel as soon as we arrived. Also the champagne was a great touch. I felt like I was immediately catered to as soon as we arrived. Great view from our guest room. Clean environment.
796 — May 2016

Very clean and beautiful
We arrived very early, around 10:00 a.m. although our room was not ready, our luggage was stored while we explored the hotel, had breakfast, took photos, hang out at the pool area and checked out the stores on and off the compound. There were many things to do other than stay in the room which was excellent. The environment is very clean and beautiful and the staff and guests were very nice and pleasant.

The view was amazing from my floor and the room was very nice and clean. The fridge also had many drinks along with a coffee maker. We hardly used any but they were available to us which was nice.

The bar was always open and the bartender was always present and accommodating. Also gave us some tips of places to visit during our stay.

I most enjoyed the games at the pool area and the movies. I also enjoyed the Las Vegas team performances. The tours offered were amazing although I was unable to do all. I did the Island tour which was really nice where we went to the Fort etc.

Palm Grill - Service was excellent and staff was very friendly, music was also nice. Foods and drinks were also very tasty. Ascot Pub - Karaoke entertainment was really nice. The Point - Food and service was excellent.

Ocean Terrace - Loved the time for lunch breakfast and dinner and the service was excellent. Pizza - always available and tasty. All the restaurants food and service was excellent. I was never disappointed. I actually gained weight lol.  Everyone impressed me really. All members of staff was friendly and accommodating, even the guy who conducted the sessions at the pool area.
734 — May 2016

Service at Spa beyond exceptional
OMG!!! Of all the spas I've been to globally, the service at the Maho Serenity Spa was beyond exceptional! I really felt pampered and refreshed.

The Manager of the Serenity Spa is a true gem. Very polite and displays a high level of emotional intelligence with clients and staff.
438 — May 2016

Prompt and professional check in
Check in very prompt and professional. Clean, well sanitized beds were comfortable, had a problem with the bathroom faucet but was corrected in a timely manner.
662 — May 2016

Very good amenities
Check in was hassle free and the way it was done puts you in a frame of mind for a wonderful vacation. Room was clean and cleaned everyday. It was excellent. Very good amenities. I enjoyed the food at the grill especially the jerk chicken and the key lime pie.
741 — May 2016

Your employees are the best
I had an excellent time at the Sonesta Hotels. Your employees are the best. However, I want to especially thank Anna Nelson, the concierge. When she found out I was a travel agent, she ensured that I toured the resort and encourages me to visit the other Sonesta resort.

I specialize in Romance travel so I was very impressed with the 5 star couples resort. I took many beautiful pictures that showcase the Sonesta Resorts.
346 — May 2016

Excellent facilities
Excellent check in process. Layout was very user  friendly. Was unaware that the chiller was stocked and located in the dresser.

Excellent facilities. We were overwhelmed by the waiters serving the tables at ocean point
860 — May 2016

Just great
Very organized check in. Clean room / air condition satisfactory // room service   - towels /beds etc  great service. Hotel facilities well maintained and supervised.

During my  short stay I was amazed with the talent of the staff and very impress with the additional shows. Very well thought off and executed. Just great.
858 — May 2016