Guest Comments

Read the latest reviews and comments from Sonesta Maho Beach Resort guests.

October 2015

Check in went smoothly. I appreciated the cool cloth and drinks that were offered while I waited, I like the addition of 2 complimentary bottles of drinks in the room, Mr. King and Kenton are always wonderful help during my stays. I truly believe they're a great asset to Sonesta Maho. When I recommend the hotel to friends and family, I'm always sure to mention that I always have a great experience due in part to both Mr. King and Kenton.- BJA

Extremely friendly staff, greeting us upon arrival. Offering cool towels and mamosas. Katherine, guest service representative was exceptional, would have preferred an ocean view, but overall was satisfied. Room was very clean, food was delicious!! Wait staff was extremely friendly and courteous. LK

Had a late flight and the Customer Service was wonderful.   I was offered a glass of wine and cold towel that made my long flight seem like a distance memory, and the room was wonderful - always kept very clean, The food was unbelievable - the service was 5 star. Entertainment was great. Was at the bar area by the slot machines on Tues to Thur. The young man remembered what I drank and when he saw me coming had it ready for me.  It was outsatnding service, I will definitely be coming back! SM

September 2015

Check-in was fast, no long line up and no hassle, Guest room was nice and clean, beautiful view, could not ask for a better room, All the restaurants were awesome, food was great, tasty, yes tasty and flavorful, I went twice to the Ocean Point. Staff/service was amazing; there are many members of your Team that made my trip/vacation memorable. Bar - Ramon Front Desk - Colin King and all the girls that have worked at the Front Desk All the restaurant staff... You have a very impressive team, and would like to thank all of your staff, beautiful people. IT

Check-in was friendly & efficient as always, It's always a treat to stay in your hotel, The restaurants as always were above par and seem to be improving with each visit, As always all the restaurants offered fabulous food & service. Particular thanks to everyone at the Point especially Santa for her fabulous cooking. Thank you to Martin & staff for always ensuring that we were always well taken care of, Where do we start I guess at the top with Mr. Spadaro, Mr. Zambrini, Rodcliff, Leo, Colin, Santa, Neal, Martin, Sharon, Veronica, Rosemary, Lorna & special thanks to Martiko, all the wait staff our fabulous bartenders: Felicia, Edward, Alex, Keric, Dido & Ramon as well as Christina & Doreen for ensuring the cleanliness of our room. For all the remaining staff working during our stay we thank you as well. DFE

The Front Desk staff was very professional and courteous. Was provided with a drink and a cold cloth, The game room is a lovely idea; it provided entertainment to the younger children in the group. While the mini casino area and the bar provided for the adults. The swimming pool with the swim up bar was fantastic. The buffet restaurant was lovely; having a different kind of cuisine everyday was wonderful. The gift shop is well stocked. The pub was great, the services that were utilized were well provided. The amenities available was great, it was close to a beach, supermarket and lively nightlife. Great place to stay. The availability of food and beverages during the day and evening was wonderful; I enjoyed all my meals and the variation of those meals. The drinks were all well made and delivered with a smile. The staff at the front desk provided a service of a high degree; they were all professional, courteous and helpful. Kudos to them for a job well done even when it was busy.

My check in was easy, fast, and smooth. The staff at the front desk, friendly and professional, the room was clean, updated, and to my satisfaction. I was completely satisfied, the facilities were clean and the food was excellent, from the moment we step foot on the resort we were treated like royalty by ALL employees (baggage handler, front desk, room, beach towels, servers, and the bartenders. DL

Our arrived in the hotel passed well, in spite of the fact that we speak French, we managed be understood with no problem at all by the staff of welcome(reception) who was very pleasant

Wonderful reception. Arrived early for check in. Concierge held bags we had lunch and drinks until room was ready!

Ms. Mohammed, I want to thank you for recommending this hotel for our stay in St Maarten. We loved it. The ambience outside was exceeded by the customer service and friendliness of the people inside. The entire front desk staff (especially Marvin, amazing), the Nexus tour desk staff (especially Josette, amazing), the Ocean Front and Grill Restaurant staff (exceedingly amazing). The room was amazing, with an amazing view of the garden and ocean (and the aeroplanes). The beach at the resort was nice and provided a ready spot for relaxing especially after a day outdoor. The Maho area itself was not too far from the airport nor the town Phillipsburg. This is the first vacation that I have taken where I can actually say I would come again. There was so much to do and see and we didn't do it all or see it all but we enjoyed every minute and even though you did not personally select him the Captain or Co Pilot was amazing too! JJ

August 2015

I was very impressed with my arrival at the hotel.. The service was quick, efficient and friendly. This was indeed a very noteworthy and a first time experience for me in my various travel experience The towel, fruit etc was indeed accommodating and special, The hotel is beautiful and picturesque. The facilities are also accommodating and well positioned so that it is in easy reach and available for all persons, The hotel caters for everyone. Time did not permit me the full use of the amenities however i think on the next occasion i would ensure that i utilize all the services that would complement my lifestyle, The meals were also timely, tasty and most important, nourishing. I needed gained a few pounds after my four day experience. Meals generally but especially at Ocean Terrace, were well balanced and the service was excellent. As a vegetarian i thought that i would have problems having a balanced meal but i was indeed impressed with the wide variety of menu choices. JC

The check in process was handled quickly, professionally and very efficiently by the staff. The bulk of arrivals were processed quickly and we were off to our room within 3 minutes of entering the doors of the hotel. Ocean Terrace was GREAT.... Fevry saw to us above and beyond what was expected. Great guy. Palms Grill had a lovely ambiance, : Fevry at the Ocean Terrace... Ramon at the swim up Bar.... GREAT GUY, very sociable, hard worker, diligent, great personality and open to advising us as to where we could go. Front desk staff at each visit to the front desk were courteous and knowledgeable. CC

Check in was outstanding we were greeted with cold towel and champagne everyone really enjoyed this. Although we checked in about 2 hours prior to normal check in the staff was able to get us into our room with no delay, Room was great and met or exceeded all of our expectations, housekeeping was outstanding they cleaned our rooms twice a day and were very friendly, Great food and even greater staff. Food was hot and staff was very nice, Although I can't remember his name the young man that helped us with our tour was outstanding. Also Ms. Liz I believe at the Palm Grill was great as our waitress. PR

An efficient and welcoming staff. My check in was completed in less than five minutes. Compared to my other stays in other hotels, this was amazingly surprising. Jimrise and others greeted us with so much warmth and hospitality. The champagne was icing on the cake, my room was always clean, with complimentary drinks replenished daily. My safe was not working so I called the front desk. As I put down the phone, there was someone knocking at the door to rectify the problem. That's great service!! ,All members of staff that we interacted with were pleasant and helpful. The facilities were clean and picturesque. The restaurants had tasty meals. I am vegetarian. I kid you not when I say that I had the best veg- burger ever at the Palms Grill. Veronica at the buffet was an absolute sweetheart, Excellent food. the chef catered for me as a vegetarian by going that extra mile and providing tofu dishes and even made roti,Veronica from the Ocean Terrace Restaurant and Jimrise. Always smiling and helpful.- KG

My check in was and arrival was smooth and efficient and professional, My guest room was clean well equipped made me feel at home, the room faced the pool area which was a plus for me and I was please to have a bible to read on mornings and nights , The Amenities and services were very good I really was impress and I did not have any unpleasant encounter, The food and beverages were just very colorful which is the first attraction, and the presentation was also good, variety to choose from. The food was tasty and very enjoyable. I will give a 9.5 rating, To be quite honest for the five days that I stayed I must confess your staff were very professional in the service they provided. So I can't really point out any one person. Thanks for making my stay enjoyable and relaxing, well be back next year.- NW

July 2015

Everyone was extremely friendly and very helpful! Oniella went above and beyond to assist us because the airline had lost our luggage. Everyone was excellent, the room was wonderful! The shower was extremely nice as well! The cleaning staff did an amazing job with keeping clean towels and stocking everything we needed, everything was wonderful! I wished the pool bar stayed open a little later but other than that it was perfect! Everyone was so nice! Bartenders were awesome! Paul in the sports bar and the night time bartender in the lobby were awesome!! Also the towel guys as well!! Everyone was so nice; The ascot was the best food! The morning buffet was really good, especially the omelets! Onella at the front desk! The night bartender in the lobby was awesome! Paul from the sports bar was great! And the towel guy (his name starts with an A, but I can't remember it. He was there every day though and remembered our name from the first day!) Laurie from the palms grill always took great care of us and the bartender there as well! We really didn't have a bad person from your staff that we came into contact with! Everyone was extremely helpful and friendly and made our stay wonderful. AT

The experience was amazing Staff were excellent. It made a big difference Astric bar and grill was great. Bathrooms were clean and available. It was amazing seeing the planes all day. The pool bar had very friendly bar tenders and quick. High five for these wonderful staff Ramon's at the pool side bar. Z Dito at the ascot bar. A waitress at the ascot bar. Can't remember her name. Cory from entertainment and many more. I don't k is their names. The r r I go bartender at the lobby bar. EB

Everyone was so friendly and even though it was really hot and humid staff seemed cool as a cucumber stopping our check in to offer us a cold drink! Amazing and thank you, Loved the pool activities and adjacent towel and bar areas. Bar staff - I know it was busy at times but a little smile goes a long way have fun with your job it's a great place to work. We are all there having fun you all might put a little fun into your tasks too, Amazing staff always greeting us as if we were their only customers for the day. Food was displayed well, I have food allergies and whenever I asked regarding what was a dish made of or did it contain wheat/flour they were easy to talk to and very knowledgeable. Thank you for making my stay easy going in the restaurants. RS

We were met by Katherine on the front desk and she was an absolute pleasure to talk to. We have two small children, one 5 yrs and another of 10 weeks so it was great to hear that Katherine had gone to so much trouble to ensure we had extra facilities in our room to help make our stay more comfortable. If she hadn't we would have had a lot more to worry about, All the restaurants had great menues. Catered for all. the staff were all extremely friendly from the hotel porters to the cleaning staff - everyone made your stay very comfortable. We didn't have an opportunity to use the spa but next we will!, My sister got married on the 20th July and had the reception up stairs above the point restaurant. As far as I could see everything was wonderful - the meal, the service and the of course the venue. JO

May 2015

Upon our arrival, we were immediately welcomed with a refreshing cold facecloth and drinks. Sunwing had a separate desk set up for us, which was very convenient. The only drawback was that our room was not ready, but we made the best of it and changed into our bathing suits in the lobby washrooms and went to enjoy the pool and beach until our room was ready. We had a wonderful time at Maho! Our room was great, the food was delicious and plentiful, and the staff worked very hard to satisfy. I have nothing but great things to say about Maho, and will also take the time to write a great review on Tripadvisor. Thank you Maho, I hope to return someday!

Wedding was the best wedding i have ever been too.

I had high expectation for food and the food offered inside the resort, from the terrace to the point and palms grill, blew me away. Amazing, amazing food! And the pizza hit the spot as well. Just when you thought it couldn't get better, we enjoyed the outdoor bbq on our last night. 10/10

April 2015

Hi Colin: Albert and myself want to thank you and your team for making our vacation in St. Martin so special and for creating such a memorable experience. We have stayed at many all inclusive hotels throughout the Caribbean but Maho Beach Resort was the best. I am so happy that when I was looking for a destination I made the choice of coming to St. Martin and the Sonesta Maho Beach Resort instead of Curacao. Albert and myself appreciated your assistance so much at the check-in, as for him being handicapped it made my life so much easier. We definitely will be back with our family and friends. Please extend our gratitude and thanks to your team and we miss all those smiling faces. Thanks once again. MG

Quickest and most organized arrival and check-in that we have experienced in years.

As a travel agent I will offer your resort to everyone!! I loved it so much. There is so much to offer from this location. The bar staff were very friendly.

It's hard to pick one staff member... Everyone was fantastic.

The food was amazing - a large variety at breakfast. The lunch menu at the Palms was great - lots of choices. Dinners were also superb and the wait staff was so attentive and friendly.

Surprised by rose petals, bottle of champagne and balloons to celebrate our 2nd honeymoon! Beautiful pool with swim up bar, delicious food served at all hotel restaurants, pool side activities, nightly entertainment, knowledgeable concierge, friendly staff....and more! Everything was absolutely delicious! Really enjoyed Mexican night, large breakfast selections and barbecue last night we were there...didn't want to leave!

March 2015

The check-in was fast and very friendly. Our room was not ready as we were early so we were given a room to change clothes and had access to the beach, towel hut, and restaurants right away. Guest room 534 had a beautiful view of the ocean, pool, etc. It was clean and spacious. The service for lunch at the Palms Grill was always great. The servers were extremely nice and the food was always good. Breakfast, lunch, and dinner at Ocean terrace was great. Loved the food selection and the servers for overall good. In particular, Martin for dinners was excellent. Traci

Extremely pleasant staff upon check the champagne! !! Throughout the trip all staff members were friendly and courteous, especially Cheryl at the bar at the restaurant by the beach, she's the best!!!! Meaghan was in love with spa, and Vito couldn't break away from the swim up bar. There could be a pool table somewhere, other than that, all good. Ascot is good for after dinner drinks, and the grill has the best day bartender in the whole resort, Cheryl!!!! Cheryl, the absolute best personality and bartender, one of a kind. Meaghan

When we arrived at the hotel lobby we felt like royalty when we were greeted with a glass of cold champagne, a warm towel and a smile. Check in was fast and uncomplicated. It was obvious that we were expected and appreciated. Thanks Jamie. Christopher

November 2014

When I arrived, I was greeted my a friendly young lady with a warm smile. She offered me a cold towel to cool off from the heat outside. I was also offered a choice of either water, juice or Champagne, which I thought was very nice. I got in before my time to check in but I was extremely satisfied that I was able to leave my bags at the front n got grab something to eat n drink while enjoying the beautiful scenery. When the time arise to check in, It was rather fast and I had no issues at all. Chastidy

November 2014

Wow. Amazing. Staff warm and helpful. Had a great pedicure. All spa treatments were done very professionally and were well worth the money. We have never felt so relaxed! Palermo

Well... I was impressed by the F&B staff as in the Open Terrace Restaurant they were all working hard and busy, like bees in a hive. As busy as they were they smiled when needed. All the staff that we met with were very very friendly and helpful and nice. From the maids to the public area personnel. Had a great time and look forward to coming back next year. Zagers

OK without a doubt this was our favorite part. Not only was the food delicious and a lot to choose from but the personnel made our whole vacation experience so fantastic that we are planning on coming back next year and we're bringing lots of friends. In particular, one fabulous young lady named Stacey Anne. She was so accommodating that we felt like royalty and we followed wherever she was working each day. She is an absolute asset to your resort and then there was Lorna. She was so fantastic that when Stacey Anne had the day off, Lorna remembered who we were and what we liked. Thank you for these two wonderful angels. They both deserve great big raises. Brown

All food was expertly prepared. The chef is amazing! Best food I've ever had at a resort!. Again, all staff friendly and accommodating. Bartenders had great sense of humor, were attentive and imaginative when coming up with great drink ideas!

Oscar bartender at pool bar, Paul bartender at ascot pub, Sheridon public area, Ramon bartender at Palm grill , matthew bartender at hotel lobby, Laura and Marcia waitresses at Palm grill, gaston waiter at Palm grill and Anna Maria our room maid. They made our stay at sonesta maho a memorable one. They always greeted us with a friendly smile and catered to our needs. They should be recognized for their hard work . Tina and Val - Rinaldi Sept 2014 bartenders Felisha Matt bellhop Ray, Clint and Akilah were valuable at giving us information about the island .We loved it there so much we cant wait to return. McAlister Sept 2014 The head chef came out and greeted guests. He is awesome! Had to put together meals in spite of hurricane Gonzolo and did a great job. Also, bartender inside casino. He was the only one to show up the day of the hurricane. He did an outstanding job. He had so much pressure on him, but remained cool, calm and collected in spite of some very rude guests. I am definitely coming back! Best vacation I've had! Foss

October 2014

I really enjoyed the Palms Grill for breakfast. I liked having a pot of coffee on my table. We ate our lunch and dinner at the Point that was always excellent service. We especially were pleasantly surprised with the quality of the house white wine. The Ascot Pub was a good choice for a late night snack while watching college football. Hansey

The entire check in process was flawless. Room keys were already prepared, less than 5 minutes to complete start to finish. Staff at the front desk and concierge were on top of things, sharp, tremendously friendly and helpful. Room was perfect, perfectly maintained by the staff, stocked with all amenities needed. Th view out over the water was breath taking. Facilities were outstanding. The area provided for breakfast each morning and the staff were excellent. Pool area, lobby, spa, beach area were all tremendous. The special concierge lounge provided for our group was off the charts great. Spa and concierge, and the butler team were always on top of things before I ever asked. Amazing! The serenity massage was just that, relaxing and serene. The massage therapist was very calming and relaxing. Great! Food and staff were outstanding!! I was there as part of a group outing. Everything from the arrival at the airport, transfers to the hotels, welcome greeting, Concierge team, Butler team, Host staff, Lounge staff were all amazing. The entire staff was outstanding. Our Host Concierge was not only beautiful with a great singing voice, but was tremendously attentive to all of my personal needs, and those of our entire group. This hotel deserves 1000 Gold Stars!!! Toni H

Check in and arrival was professionally done and the Reps did a good job of explaining what options are available to our family seeing that our youngest son has autism they made his stay exceptionally comfortable. Mason

September 2014

Kerisha Williams made this trip delightful. I hated to say good bye to her. I feel like we have made a friendship that will last. I intend to stay in touch with her. Ramon the bartender at the Palm also did a great job. One of our companions had an accident in the Terrace restaurant. There is a very thin young lady there (don't know her name, but she wore orange lipstick) that was most attentive, asking us how she (Judy Allison) was doing and offering help in any way possible. We should have gotten her name. The front staff was amazing all of them from those at the front desk, to security, and the bellman. Housekeeping, though I never saw them, kept the rooms immaculate! Benoit

Kerisha checked our party in and was the beginning of a most wonderful experience! The time she took to explain and advise made us feel most important and appreciated. She is personal and professional and always smiling and helpful. We cannot thank you enough Kerisha! Wilson

August 2014

Jamie at front desk has great customer service and is very helpful. Sheryl at the poolbar treats you well and makes you feel at home. Priscilla is very nice, was a pleasure having her as our server on numerous occasions. Also the young man at front desk I forgot his name and the bartender at the lobby bar in the nights. Overall it was a good experience will definitely come back. Goldson

Food was absolutely delicious. I am sure we gained five pounds. We especially looked forward to our daily serving of ice cream and the myriad of delectable chocolate desserts. Not to mention the chef barbecuing chicken on the way to the restaurant which smelt so inviting we actually tried a piece, although we are vegetarians. Sandy

We got there before check-in time but our luggage was taken care of and we went for lunch. Our room was ready at 3PM. The room was great. Nice balcony view of courtyard. Very nice clean room. Loved the pool. Loved the restaurants. Loved the beach BBQ's. Food and beverage was excellent!! Liked Ascot when we found it... We attended the AUC Graduation ceremony. It was SO well done. And the pictures afterwards with the beautiful scenery were so nice. Some of the restaurant staff were really nice but I don't know their names. Tina C

June 2014

We were so happy to arrive in such a beautiful lobby. We were immediately greeted with a cold towel and champagne. It was a great way to kick off a beautiful vacation. We were on the 7th floor overlooking the pool and ocean. It was AMAZING. We were so happy you would think we were on a honeymoon. The bathroom was clean and fresh and the bed was SO comfortable. Simply perfect. Everything was clean and refreshed daily. We enjoyed our balcony in particular. The hotel lobby was a great place to get away from the sun and have a drink while we gamble or play table tennis. The food was delicious! We preferred the Palms Grill over Ocean Terrace most of the time mainly because food was cooked to order rather than buffet style. However, dinner at Ocean Terrace never disappointed. Pizzeria Napoli had great pizza all of the time and Ascot Pub was a great late night option. Honestly, everyone we met was fantastic. Housekeeping staff were always friendly in the hallways and our servers remembered us from day to day. Both ladies we had at the swim up bar were attentive and fun. The towel desk had great staff who reminded us about activities and events happening at the resort. The bartender in the hotel lobby knew what drinks we liked and we were never left thirsty. Thank you Sonesta Maho!! Tiffany E

June 2014

Check in went so smooth. We arrived around 4:30pm & were very tired since we had been traveling since early that morning. Everyone was so nice & pleasant. I had requested an oceanview room & a view of the airplanes arriving & taking off. We had an excellent view on the 8th floor. Our room was exactly as I had requested. Everything was nice & well kept on the hotel grounds. I was extremely pleased with the amenities & services of the hotel. All inclusive was so nice & I could enjoy my vacation even more since I didn't have to think about "where are we going to eat?" All the food was excellent. The service was excellent also. We were always greeted with a smile. I don't remember his name but the bartender at the bar near the beach was always very helpful & nice. He even took a picture for us. Everyone at the facility was extremely nice. We had a wonderful time & are trying to come back later this year. Kimberly H

June 2014

I really enjoyed the Managers Cocktail Party. Everyone was very friendly and helpful but the person who stood out among everyone was Cheryl from the pool bar. She is really great socializing with everyone while making sure everyone is happy with her service. Jonathan M