Recent Guest Comments
GUEST COMMENTS. Don't just take our word for it, see what our guests are saying about their experiences. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us as we strive to create a memorable journey for our guests.
Surprised by rose petals, bottle of champagne and balloons to celebrate our 2nd honeymoon! Beautiful pool with swim up bar, delicious food served at all hotel restaurants, pool side activities, nightly entertainment, knowledgeable concierge, friendly staff....and more! Everything was absolutely delicious! Really enjoyed Mexican night, large breakfast selections and barbecue last night we were there...didn't want to leave!
Douglas, March 2015
The check-in was fast and very friendly. Our room was not ready as we were early so we were given a room to change clothes and had access to the beach, towel hut, and restaurants right away. Guest room 534 had a beautiful view of the ocean, pool, etc. It was clean and spacious. The service for lunch at the Palms Grill was always great. The servers were extremely nice and the food was always good. Breakfast, lunch, and dinner at Ocean terrace was great. Loved the food selection and the servers for overall good. In particular, Martin for dinners was excellent.
Traci, March 2015
Extremely pleasant staff upon check in...love the champagne! !! Throughout the trip all staff members were friendly and courteous, especially Cheryl at the bar at the restaurant by the beach, she's the best!!!! Meaghan was in love with spa, and Vito couldn't break away from the swim up bar. There could be a pool table somewhere, other than that, all good. Ascot is good for after dinner drinks, and the grill has the best day bartender in the whole resort, Cheryl!!!! Cheryl, the absolute best personality and bartender, one of a kind.
Meaghan, March 2015
When we arrived at the hotel lobby we felt like royalty when we were greeted with a glass of cold champagne, a warm towel and a smile. Check in was fast and uncomplicated. It was obvious that we were expected and appreciated. Thanks Jamie.
Christopher, November 2014
When I arrived, I was greeted my a friendly young lady with a warm smile. She offered me a cold towel to cool off from the heat outside. I was also offered a choice of either water, juice or Champagne, which I thought was very nice. I got in before my time to check in but I was extremely satisfied that I was able to leave my bags at the front n got grab something to eat n drink while enjoying the beautiful scenery. When the time arise to check in, It was rather fast and I had no issues at all.
Chastidy, November 2014
Wow. Amazing. Staff warm and helpful. Had a great pedicure. All spa treatments were done very professionally and were well worth the money. We have never felt so relaxed!
Palermo, November 2014
Well... I was impressed by the F&B staff as in the Open Terrace Restaurant they were all working hard and busy, like bees in a hive. As busy as they were they smiled when needed. All the staff that we met with were very very friendly and helpful and nice. From the maids to the public area personnel. Had a great time and look forward to coming back next year.
Zagers, November 2014
OK without a doubt this was our favorite part. Not only was the food delicious and a lot to choose from but the personnel made our whole vacation experience so fantastic that we are planning on coming back next year and we're bringing lots of friends. In particular, one fabulous young lady named Stacey Anne. She was so accommodating that we felt like royalty and we followed wherever she was working each day. She is an absolute asset to your resort and then there was Lorna. She was so fantastic that when Stacey Anne had the day off, Lorna remembered who we were and what we liked. Thank you for these two wonderful angels. They both deserve great big raises.
Brown, November 2014
All food was expertly prepared. The chef is amazing! Best food I've ever had at a resort!. Again, all staff friendly and accommodating. Bartenders had great sense of humor, were attentive and imaginative when coming up with great drink ideas!
Barnes, November 2014
Oscar bartender at pool bar, Paul bartender at ascot pub, Sheridon public area, Ramon bartender at Palm grill , matthew bartender at hotel lobby, Laura and Marcia waitresses at Palm grill, gaston waiter at Palm grill and Anna Maria our room maid. They made our stay at sonesta maho a memorable one. They always greeted us with a friendly smile and catered to our needs. They should be recognized for their hard work . Tina and Val - Rinaldi Sept 2014 bartenders Felisha Matt bellhop Ray, Clint and Akilah were valuable at giving us information about the island .We loved it there so much we cant wait to return. McAlister Sept 2014 The head chef came out and greeted guests. He is awesome! Had to put together meals in spite of hurricane Gonzolo and did a great job. Also, bartender inside casino. He was the only one to show up the day of the hurricane. He did an outstanding job. He had so much pressure on him, but remained cool, calm and collected in spite of some very rude guests. I am definitely coming back! Best vacation I've had! Foss Oct 2014
Foss, October 2014
I really enjoyed the Palms Grill for breakfast. I liked having a pot of coffee on my table. We ate our lunch and dinner at the Point that was always excellent service. We especially were pleasantly surprised with the quality of the house white wine. The Ascot Pub was a good choice for a late night snack while watching college football.
Hansey, October 2014
The entire check in process was flawless. Room keys were already prepared, less than 5 minutes to complete start to finish. Staff at the front desk and concierge were on top of things, sharp, tremendously friendly and helpful. Room was perfect, perfectly maintained by the staff, stocked with all amenities needed. Th view out over the water was breath taking. Facilities were outstanding. The area provided for breakfast each morning and the staff were excellent. Pool area, lobby, spa, beach area were all tremendous. The special concierge lounge provided for our group was off the charts great. Spa and concierge, and the butler team were always on top of things before I ever asked. Amazing! The serenity massage was just that, relaxing and serene. The massage therapist was very calming and relaxing. Great! Food and staff were outstanding!! I was there as part of a group outing. Everything from the arrival at the airport, transfers to the hotels, welcome greeting, Concierge team, Butler team, Host staff, Lounge staff were all amazing. The entire staff was outstanding. Our Host Concierge was not only beautiful with a great singing voice, but was tremendously attentive to all of my personal needs, and those of our entire group. This hotel deserves 1000 Gold Stars!!!
Toni H, Biloxi, October 2014
Check in and arrival was professionally done and the Reps did a good job of explaining what options are available to our family seeing that our youngest son has autism they made his stay exceptionally comfortable.
Mason, September 2014
Kerisha Williams made this trip delightful. I hated to say good bye to her. I feel like we have made a friendship that will last. I intend to stay in touch with her. Ramon the bartender at the Palm also did a great job. One of our companions had an accident in the Terrace restaurant. There is a very thin young lady there (don't know her name, but she wore orange lipstick) that was most attentive, asking us how she (Judy Allison) was doing and offering help in any way possible. We should have gotten her name. The front staff was amazing all of them from those at the front desk, to security, and the bellman. Housekeeping, though I never saw them, kept the rooms immaculate!
Benoit, September 2014
Kerisha checked our party in and was the beginning of a most wonderful experience! The time she took to explain and advise made us feel most important and appreciated. She is personal and professional and always smiling and helpful. We cannot thank you enough Kerisha!
Wilson, August 2014
Jamie at front desk has great customer service and is very helpful. Sheryl at the poolbar treats you well and makes you feel at home. Priscilla is very nice, was a pleasure having her as our server on numerous occasions. Also the young man at front desk I forgot his name and the bartender at the lobby bar in the nights. Overall it was a good experience will definitely come back. Goldson Aug 2014
Goldson, August 2014
Food was absolutely delicious. I am sure we gained five pounds. We especially looked forward to our daily serving of ice cream and the myriad of delectable chocolate desserts. Not to mention the chef barbecuing chicken on the way to the restaurant which smelt so inviting we actually tried a piece, although we are vegetarians.
Sandy, August 2014
We got there before check-in time but our luggage was taken care of and we went for lunch. Our room was ready at 3PM. The room was great. Nice balcony view of courtyard. Very nice clean room. Loved the pool. Loved the restaurants. Loved the beach BBQ's. Food and beverage was excellent!! Liked Ascot when we found it... We attended the AUC Graduation ceremony. It was SO well done. And the pictures afterwards with the beautiful scenery were so nice. Some of the restaurant staff were really nice but I don't know their names.
Tina C, Connecticut, June 2014
We were so happy to arrive in such a beautiful lobby. We were immediately greeted with a cold towel and champagne. It was a great way to kick off a beautiful vacation. We were on the 7th floor overlooking the pool and ocean. It was AMAZING. We were so happy you would think we were on a honeymoon. The bathroom was clean and fresh and the bed was SO comfortable. Simply perfect. Everything was clean and refreshed daily. We enjoyed our balcony in particular. The hotel lobby was a great place to get away from the sun and have a drink while we gamble or play table tennis. The food was delicious! We preferred the Palms Grill over Ocean Terrace most of the time mainly because food was cooked to order rather than buffet style. However, dinner at Ocean Terrace never disappointed. Pizzeria Napoli had great pizza all of the time and Ascot Pub was a great late night option. Honestly, everyone we met was fantastic. Housekeeping staff were always friendly in the hallways and our servers remembered us from day to day. Both ladies we had at the swim up bar were attentive and fun. The towel desk had great staff who reminded us about activities and events happening at the resort. The bartender in the hotel lobby knew what drinks we liked and we were never left thirsty. Thank you Sonesta Maho!!
Tiffany E Boston, June 2014
Check in went so smooth. We arrived around 4:30pm & were very tired since we had been traveling since early that morning. Everyone was so nice & pleasant. I had requested an oceanview room & a view of the airplanes arriving & taking off. We had an excellent view on the 8th floor. Our room was exactly as I had requested. Everything was nice & well kept on the hotel grounds. I was extremely pleased with the amenities & services of the hotel. All inclusive was so nice & I could enjoy my vacation even more since I didn't have to think about "where are we going to eat?" All the food was excellent. The service was excellent also. We were always greeted with a smile. I don't remember his name but the bartender at the bar near the beach was always very helpful & nice. He even took a picture for us. Everyone at the facility was extremely nice. We had a wonderful time & are trying to come back later this year.
Kimberly H, June 2014
I really enjoyed the Managers Cocktail Party. Everyone was very friendly and helpful but the person who stood out among everyone was Cheryl from the pool bar. She is really great socializing with everyone while making sure everyone is happy with her service.
Jonathan M, Texas, June 2014