The Sonesta Gwinnett Place Hotel is looking for an experienced, service oriented Banquet Manager to join our team! We're an upscale 3 Diamond Hotel with 16,000 square feet of meeting space. We're seeking an efficient manager to oversee the banquet operation. This position is responsible for the overall operations of the banquet department with emphasis on attaining the hotel goals of maximum departmental revenue and profit while providing the guest with the highest level of quality service. Responsible for coordinating banquet functions personally and through delegation to the banquet team. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses. Supervise and direct the Banquet employees including captain, servers and houseperson.
Cocktail Server is a member of the Food and Beverage team that assists in ensuring that Sonesta's customer service and beverage standards are met. Hospitable, welcoming, and friendly guest service are essential requirements of the position. Must be flexible with shifts. Previous serving and drink knowledge a must. Requirements include: basic knowledge of food and beverage preparation, service standards and guest relations and etiquette; knowledge of appropriate table settings, service ware and menu items; basic English language communication skills; and the ability to carry large, heavy trays on a continuous basis throughout the shift; must demonstrate the a guest oriented and friendly demeanor.
Front Desk Agent
The Front Desk Agent is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.
The General Manager is responsible for the successful operation and administration of all hotel departments. Must ensure that all hotel departments are continually balanced, while focusing on providing an engaging employee environment, an exceptional experience to every guest and maximizing department profitability. The General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The General Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive business results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff and management. The General Manager will effectively lead, train, coach, motivate, engage and provide feedback to the hotel staff, supervisors and managers on a daily basis. The General Manager will serve as the top property leader as well as the hotel liaison to the corporate office.
Director of Sales & Marketing
•Work closely with the sales and catering team towards achievement of aggressive annual goals for production and consumption. •Produce Sales and Marketing plan for the entire resort including rooms, catering, food and beverage outlets and spa. •Works with General Manager, DORM and Operations team to develop and execute revenue management strategies to maximize revenues with an eye on raising ADR and profitability of the business. •Works closely with the corporate functional leaders to ensure that Sonesta Gwinnett Place-Atlanta (SGPA) property is maximizing sales and marketing opportunities that require Sonesta corporate support including but not limited to: SEO, PPC, Direct Marketing, Advertising, Public Relations. •Ensures that the sales team is properly deployed, is working the correct market segments, participates in the right trade shows and corporate supported GSO missions. •Develops and approves sales and catering team annual goals, and reviews and revises the goals as needed midyear. •Directly works with the corporate sales and marketing team to develop strategies for public relations, advertising, marketing/sales providers with responsibility for managing the plans set forth and approved. •Serves as property liaison with Sonesta corporate office and property senior leadership team on any and all issues related to revenues. •Develops strong community relationships with the CVB, destination counsel and visitor bureaus. •Works with the corporate sales and marketing team to develop promotions and supports and utilizes corporate promotions to improve revenue results for the property. •Works with the DORM to determine pricing, special transient offers and to identify new channels and opportunities for revenue development. •Works closely with the GSO to ensure that leads are responded to on a timely basis that Sonesta Gwinnett Place-Atlanta is properly positioned with the GSO customers and that SHCG is receiving fair share of leads and opportunities. •Supports the Key Account Management (KAM) program and actively engages with the designated trainer, By Design to ensure that the SGPA sales and catering team are driving revenues through adoption of this program. •Develops aggressive goals for the sales and catering team. •Manages the hotels’ sales incentive program.