Guest Comments - Sonesta Great Bay Beach Resort

GUEST COMMENTS

Read the latest comments from our recent guests.

The staff was extremely friendly
They greeted us with champagne and warm towels. The staff was extremely friendly. The initial room was not up to our standards, but the manager switched our room and we were very pleased. Looking forward for the renovations to be completed.

Enjoyed having fresh pizza for lunch, rack of lamb for dinner. The food was delicious, we enjoyed having different theme nights as well.

Renee was amazing, she helped us prepare our daily activities and made sure we got to see the entire island and all it has to offer. She made sure we were invited to the celebration cocktail party I celebrated my 50th birthday during my stay.   
258— May 2016

Very nice relaxing vacation
Arrival and check in went smooth as well....very nice relaxing vacation....thank you.

Very clean guest room. Very clean facilities. Carnival week...great! All were great!

A waitress by the name of Chanel impressed us. Always very upbeat and smilling. Very attentive to our needs. Nicest staff you have… Just wonderful.
350— May 2016

Repeat customers since 2001
Seeing we arrived prior to check in, all the paperwork was taken care of, we were fed and were able to leave our baggage until the room was ready. Everything went very smoothly.

We've been repeat customers since 2001 and have always been satisfied with the room and service. Clean and friendly. Food and service were great.
319— May 2016

Very pretty resort
Excellent check in process. Innocent was a huge help!! Very nice room. Loved it!  Very pretty resort.  Enjoyed eating in the seafood and steak restaurant three times. Loved the outdoor pool bar.  All of the bartenders were exceptional.

Enjoyed all of the food!  The lady omelet maker from France was exceptional.  Loved the food at Il Pescatore. Burgers, fires and pizza outside-exceptional!

Enjoyed the outdoor BBQ the first night!  Enjoyed watching Carnival parade through hotel.

Innocent was exceptional, as were the others at the front door, in arranging taxi service for our large group.

The lady omelet maker was France was exceptional - she really knew what she was doing! All of the bartenders were excellent.  The morning hostess at the buffet restaurant always had a big smile on her face!
512— May 2016

Service was excellent
I really enjoyed my stay at Sonesta Great Bay, food was good, atmosphere was good and service was excellent!! Thank you!!
414— May 2016

Food is wonderful at Il Pescatore
Quick check in friendly staff welcomed with drink. We were upgraded to room with kitchenette great view clean room. Interactive singers was great . Danced with the audience. Pizza great. Dining Waters Edge beautiful and not a long wait. Food is wonderful at Il Pescatore.
361— May 2016

Food & entertainment was excellent
Check in staff were very courteous. Guest room very clean and properly taken care of twice a day. Food was excellent and so was he entertainment. The service in the restaurant was excellent I was pleased with the entertainment. They were excellent.
456— May 2016

Spectacular service
Friendly, welcoming and attentive check in. One suggestion would be to add a microwave, but otherwise, guest room was comfortable and well appointed.

Service is outstanding. Although I heard other people complain about the slow service at the pool bar even when it's not busy.  We did not experience anything but spectacular service.

Love the enthusiasm and energy of the entertainment staff.  And, love that it was not so loud and overbearing those who were not engaged could find a quieter space on the beach.  Evening entertainment was above average.
454— May 2016

We were warmly welcomed by the staff and received a glass of champagne which is just what we needed following our flights! Everyone was very friendly and accommodating.

We had a BEAUTIFUL suite overlooking the Bay. The room was clean and spacious - we really were pleased. The bathroom was in great condition and the balconies were great to relax on.

Yes, updates could be made. However, overall things were clean and we really loved the pool and beach area. Nice and quite. Everyone on the entertainment team was friendly and they had appropriate and fun activities planned.

I was very pleased with the food and thought the quality was quite good for an all-inclusive resort. Everyone was great -- from the bar to the restaurants to reception. All very kind and welcoming.
453— May 2016

Great service from beginning to end
Great service from beginning to end. The front desk staff were great, very helpful, courteous and friendly.
524 — May 2016

Bartender very knowledgable & friendly
Jose the bartender was very knowledgable and friendly with a smile on his face.
717 — May 2016

Everything was so well planned
We travelled with a group. Our group check-in was very efficient. We were in a suite that was so beautiful and spacious!  The view was magnificent!

Everything was easily accessible and handy. The pools were beautiful!  The bars and restaurants served excellent food and drinks.

All the food and drinks were superb!  The views were awesome!  The servers were all very attentive!

Everything was so well planned.  We didn't have to worry about anything. We had an incident where a friend travelling with us got hurt and also had a sick husband.  There were three members of your team who were so very helpful in getting us medical help and support. They were "angels".

Because of them we will be returning to your hotel and will tell all of friends and family to visit your hotel as well.  We were all tearful when we had to leave.
329— May 2016

The Butler service was exceptional
Our Butler, Gilberto, greeted us and showed us our room and described the resort. It was larger then we expected which was a welcome surprise. The Butler service was exceptional. Very pleasant staff.

The meals had very nice presentation and the quality was good. Gilberto, Marcia, and Edrick were outstanding!  They were very professional and made sure we had everything we needed.
355— May 2016

Pools were great
Everyone was kind, helpful and efficient. The pools were great and the staff is fantastic.

The entertainment staff was so much fun and so great all of the music was fantastic too! We had the most amazing massage the day we arrived!

All of the food was so delicious and fresh. Renee in the front was amazing, Rudy the entertainer was fantastic!! The spa staff and the bartenders were great too!! The staff was amazing!
253— May 2016

Very appreciated and classy
Wet towel and glass of champagne at check in was very appreciated and classy. All staff members at hotel were very mannerly. Il Pescatore restaurant staff was excellent.
250— May 2016

Excellent & jovial staff
Excellent andjovial staff. Wish my stay was longer. Excellent bed, working desk/area, drinks available!! BUT - more TV channels, please!! Towels, beach chairs, beach safety, meals and drinks of good quality. Amenities and services all worked - excellent ambience as a result.

Entertainment and activities good but not enough time on my part. Food & beverage good all the way!!  AC was not functional, but apologies were extended. Vicky at the checkout counter was simply fabulous in service.
424— May 2016

Desk clerk was friendly and efficient. Good room, clean and comfortable with all the amenities we needed. Overall, great facility, clean and well run. Hotel had everything we were looking for, maybe a little more variety in the Bay View restaurant menu.

Afternoon activities by the pool bar were fun. Akeem, Elijah and Yolanda all were all super great, great attitudes and went out of their way to make our stay memorable.
301— May 2016

Very impressed with the layout
We were greeted with a smile and were shown to our rooms and helped with our luggage very promptly. The room had a stocked fridge at all times and was very spacious and comfortable. Everything was clean and was very impressed with the layout.
708— May 2016

Housekeeping was extremely helpful
We were greeted very courteously.  I'm recovering from a stroke. The almost 4' tub was to unsafe for me to use for 10 days.  We were very pleasantly accommodated with a room with a shower. We were very pleased  with your staff on your property.

Ocean views during dining was wonderful. Food was very good employees very amiable. Ruby is so exciting we participated in most of the pool activities. Eater's edge was the best !!!!! Housekeeping was extremely helpful and the front desk always willing to assist !!!!!
229— May 2016

We really appreciate the upgrades
We really appreciate the upgrades and improvements that you have made over the last few years.
709— May 2016

Great ocean view room
We were welcomed by very cordial, and courteous staff. Our room was ready for us. Great ocean view room, clean, and spacious.

The a la carte restaurant was wonderful. We ate there every night, and it is great that no reservations were required. Enjoyed the food. Breakfast buffet was also enjoyed, the lady who  makes the omelettes is wonderful, polite, so very pleasant and sociable.
411— May 2016

Staff were wonderful as usual
This was our third year in row staying at the Sonesta Great Bay. Very happy with hotel facilities again. Excellent guest room. Food and beverages were excellent. All the staff were wonderful as usual.
310— May 2016

It was breathtaking
The hotel upgraded us to a two room suite for our honeymoon. It was breathtaking. The room, the view, the patio, just everything. The woman who cleaned our room daily was fantastic. Didn't just sweep, but mopped the floors every day. The place was immaculate.

Everyone was so warm and welcoming. They remembered who we were and some actually went out of their way to say hello to us.

I'm sorry I didn't catch the name of the woman cleaning our room but she was amazing and extremely nice.  Also, Yolanda at the pool bar was fantastic. She always had a smile on her face, always talked and joked with you and she was very quick with the drinks when it was busy.
357— May 2016

Loved the night entertainment
Check in very well organized, had no problems at all. It all went very smoothly. Room was very nice and neat. Nice location, nice pool, great restaurant and bar. Loved the service.

Nice activities planned with Ruby and the team. Loved the night entertainment. Nice variety with fresh food and fruits available, what else can one ask? The servers were nice.
321— May 2016

Travelling to St. Martin for over sixteen years
I have been travelling to St. Martin for over sixteen years and each time I visit I stay at Great Bay. This is because I have found the staff to be quite pleasant and willing to assist at a moment's notice. They go all out to ensure that guests are comfortable. Clean and pleasant surroundings with a good set-up. Great dining also.

I was quite pleased with the time frame in which I waited to have a room assigned to me not to mention the glass of champagne offered waiting as well as a fresh clean towel for your hands.

Great facilities.  As a fitness person I took full advantage of your fitness centre.  The only thing I had a problem with was the treadmills - two out of four were out of order. Otherwise everything else in the gym was functioning.  Great service.
113— May 2016

Many options for food and fun
Check in was great! We were greeted with champagne and the front desk personnel tried to upgrade our room because we were celebrating our marriage on 5/7/16! They put forth great effort and made us feel very welcomed!! Many options for food and fun!!

Wendy was excellent! So we're many others but we met her day one and she was amazing! She chatted with us and she genuinely cared how our experience was! Wendy is one of your best assets!!
212— May 2016

Everyone was very nice and welcoming. Outstanding talent for the live entertainment at night. The daytime activities staff was also really fun and engaging! All of the food was delicious and the wait staff was attentive.
628— May 2016

Hotel has beautiful public areas
We arrived at about 10 pm.  It was so nice to be warmly greeted by staff members.  Also while we were checking-in, we were given a refreshing towel and a glass of cold champagne.  It was a wonderful start to our holiday!

Our room was spacious, very modern, very clean and offered great views of the sea.

The hotel has beautiful public areas.  We enjoyed the pools as well as the lovely beach. Every staff member was smiling, helpful and caring; service was great!  We enjoyed all the restaurants and the bars at the property.

Evening entertainment was very nice.  We didn't participate in the activities near the pool but many others seemed to enjoy that activities being hosted.

We enjoyed the Bay View Restaurant each morning for the buffet breakfast. It offered a wide variety of dishes and staff were attentive.

Most afternoons we went to Pizzeria Capri for salad and pizza; delicious! We went to Water's Edge for one Italian dinner and it was very good. We had two dinners at Il Pescatore and the fresh fish dishes were delicious!  

The social event was enjoying the weekly "Manager's Reception."  We were celebrating our 35th wedding anniversary and Mr. Karl Bourne and his team did a great job in making this a very special occasion.  We're sure other guests in attendance at the reception felt the same way.
229— May 2016

Very entertaining music
Very fast check in and everybody took care of us was not complicated at all compare to other destinations. Nice room and very clean and ocean view on 6th floor was amazing did not reserve room with ocean view we were very happy about this.

Very entertaining music at the pool was good. Food excellent in all restaurants and the beverages as well The agent was very nice and explain all very well and spoke French. Everybody in the hotel was very polite.
615— May 2016

Everyone is very very friendly
Perfect....everyone is very very friendly
258— May 2016

Service very good
Very friendly and professional. Very nice food and service very good. 218— May 2016

Pools were beautifully kept
Although there were quite a few people checking in at the same time as we did the line move along quick and efficiently. We were happily sitting at the infinity pool with a drink and wonderful lunch in no time.

We were in room 407 which we found to be a perfect location for us. Room had great view, perfectly clean and convenient to everything.

Enjoyed the beach, chairs and umbrellas always available.  Both pools were beautifully kept.  

Always found the staff to be friendly and accommodating.  We especially enjoyed the Il Pescatore restaurant.  Food was outstanding as was the service.
407— May 2016

Everything was satisfactory and then some
Our check in and arrival went very smoothly. All of our rooms were ready and clean. The staff was extremely welcoming and pleasant.

Our room was clean and comfortable. The view was great and the complimentary liquor helped too! The hotel, rooms, pool, and beach area were all pristine.

Everything was satisfactory and then some. Plenty to do everyday with clean and upkept facilities.  The entertainment was good.

All of the dining exceeded expectations. When you stay at an all inclusive resort the food can be a risk but at the Sonesta Great Bay it was delicious! The restaurants were clean with a good selection of food.

Carolina was our server more than once and she was absolutely amazing! She was always there with a pleasant smile and willing to go above and beyond at every meal. Without a doubt the best employee we encountered.
207— May 2016

Butler service well worth the money
Butler service well worth the money. Marcia, Gilberto and Edrich made our trip wonderful.

Nice food selection and tasted good. Marcia organized our birthday dinners and cakes. Had chocolate covered strawberries made special for us. And got us the cabana an extra day for my boyfriends birthday. We always felt that she was willing to help and made our stay so special.
351— May 2016

We could not have had a better time
The people who were there to check us in were very polite and we were to our room in no time.

The room had a great view and had plenty of space for me and my husband.

The facilities at the resort worked fine while we were there.  All of the places that we ate at were very good. Most of the time we had good service from our waiters.

A majority of the people at the resort were very nice but a few of our waiters were not overly nice.  Wonderful vacation we could not have had a better time.  Friendly and efficient! Great service and very friendly staff!
211— May 2016

The staff were amazing
The staff was friendly from the start.  We were surprised with an upgrade and VERY happy. Our "neighbors" were awesome, the view was breathtaking and we could not have asked for more.  

The staff were AMAZING!  We had fun and the vibe of the staff was all about having a great time.  Our "neighbors" had the Butler service which was very impressive.  While we did not have that level of service the staff always went above and beyond to make sure our wants were met.  

We had a great time having dance parties on the pool deck with not only the entertainment crew but the spa crew and some management.  The staff was all about giving us a great experience and they delivered on that in every way.  

The staff truly made this a trip to remember! By the end of our stay they knew us by name and were hugging us goodbye.
358— May 2016

Great friendly staff
Loved the cool wash cloths they greet you with. Great friendly staff. 455— May 2016

The pizza was amazing
The pizza was amazing!! Wish there was room service and I could get it all day everyday. The gnocchi was the best food I had during my stay! I wish it was available more than the one night I had it.  Carolina, a server at the buffet was amazing. She was super pleasant and a joy to know. 714— May 2016

Best swim up bar in the Caribbean
Fast check-in, relaxation and fun started as soon as we arrived!  Rosalie completely ensured that everything was exceptional! We love the layout of the entire facility.  Best swim up bar in the Caribbean!

The live band was very talented and engaged well with the guests. My fiance had a knot in her neck from the flight and the staff at the spa made her feel good as new.

We love the quality and variety! The staff is extremely attentive and pleasant!  Rosalie made sure we were always taken care of. Akeem remembered us from our last visit and continuously ensured that we were having a great time! Isamarie and Yolanda at the pool bar were great, we spent most of our time partying and relaxing with them. Ruby is a one man party!

The entire staff was amazing but the aforementioned few exemplify professionalism not often seen!
617— May 2016

Food was excellent
Loved the pools and beach side amenities. Food was excellent. We ate most meals at the Sonesta.

Didn't use many of the activities, but they looked fun for those that did. The live band was good and playing an assortment of music types. Would love to have more of the evening movie events.

All meals were very good. We ate mostly at the Bay View restaurant buffet. The assortment and range on any day was wide and very good. Breakfast was also very good. We especially liked that the Pizzeria had pizza until 5pm.
717 — May 2016

All of the staff was wonderful
All of the staff was wonderful! Andre and Edrick were exceptionally nice, but all of the staff was wonderful!
364 — May 2016

Diversity of the menus was great
Clean and comfortable room.The diversity of the menus was great. Never had the impression I was eating the same thing twice
404— May 2016

Food was wonderful
Found the food was wonderful, service was great  and ate too much.  Renee from Guest services went above expectations to take care of a problem checking in and monitored how l was doing and if l was happy every day!
255— May 2016

Room always clean and fresh smelling
Great check in, we were greeted with champagne and quick check in. Room always clean and fresh smelling.  Had alcohol in our room, never experienced that with any other resort we ever stayed at.  All amazing, my husband and I could not think of one negative comment.

The food was amazing and the no reservation was a great idea.  That too was a first, with other resorts we had to reserve for evening dining at restaurant.

All your staff was amazing. Everywhere from the towels in the morning to restaurants to front lobby to the bars Everyone there was so hospitable and friendly. We were super impressed with the friendly staff.
206— May 2016

Seafood was fabulous
Very happy with my check in.  Received a wonderful upgrade!!  Nayoka the front desk agent was fabulous and very helpful.

Very clean and courteous chamber maids. Food was delicious and good variety.  Seafood was fabulous.
356— May 2016

Love the staff
Very clean. Well stocked. Only 7 or 8 tv channels worked. But very happy with the room.

Love the staff. Entertainment could have gone on a bit longer into the night. Wonderful food. Never had a bad meal. The staff was amazing. Felt like family.
707— May 2016

Always someone to help out
Always someone to help out very nice staff. Activities were nice around the pool

Very good food! I would recommend putting a menu with the names of the drink this way less waste sometimes I didn't know what to order!

The lady at front desk very nice and welcoming I was told she was the queen! Bartender Jose very friendly made us laugh!
306— May 2016

The large selection was outstanding
Room was comfortable and well stocked with cold drinks and cocktail supplies.  Housekeeping was accommodating. Everything was wonderful, including excellent array of food, choice of beverages, entertainment and activities.

Transportation was readily available and  excursions and activities were easily arranged. Very satisfied with everything; really enjoyed the Caribbean night vocalists and musicians.

The variety of dishes and the large selection was outstanding; couldn't have eaten anymore if we had been on a cruise!

We were very impressed with all the staff; everyone was cordial and accommodating in meeting our needs.
204— May 2016

Very, very clean
Great reception. Very nice staff. Have a room at seventh floor ocean view. Very, very clean,  cruising boats at harbour in front of the beach  ....paradisiac. Excellent food all over all the restaurants little penchant for the burgers at the pizzaria nearby the beach.
719— May 2016

Guest service staff were awesome
Transport from airport to hotel went smoothly. Greeting upon check in friendly and helpful and our room was ready!

Very clean and comfortable. Well appointed room. Balcony and view of the bay was awesome. Room location was very quiet and peaceful !

Must also comment on the food service choices.The option to choose between the buffet style and the upstairs table service style was great. We thoroughly enjoyed both.

Guest service staff were awesome! Very helpful and friendly. My husband was celebrating a milestone birthday and they assisted me in arranging to have a cake made for him as a surprise. Thank you again for your help.

Buffet - great selection of food choices. Delicious and well appointed. No reason to leave hungry! ll Pescatore - great menu choices. Food was delicious and pleasing. Presentation appealing. Wait staff for all locations very professional, helpful and friendly!

The two staff members working at the guest service desk during our stay made quite an impression. Always smiling and ready to help and they took a genuine interest in assisting us!
455— May 2016

A lot of activities
I was completely satisfied with our check in and arrival. We were greeted with  a glass of champagne and check in was a breeze. Though our room wasn't ready on checkin, the staff made sure we're taken cared off.

I am completely satisfied with guest room. The room is big and well placed.  Hotel facilites are very good with a gym, spa, jacuzzi and swimming pools.

The amenities are good and staff are very courteous. There are a lot of activities with bingo and parlor games. The food are good and wide range of choices. All staff are good.
311— May 2016

So much fun
Very nice and clean room. So much fun! Loved bingo! Food was great! The bartenders at the swim up pool bar were amazing and so were the staff in charge of the entertainment. Loved them all.
421— May 2016

Food was excellent
Excellent service and greeting! Bed was too firm but hotel staff made a change to fix that immediately. Food was excellent.

Renee was very helpful and also concierge front desk and maid service were all quick to respond to questions or any request we made.
250— May 2016

Arrived early room was ready and staff accommodated us with early check in.  Greeting with a face cloth and glass of champagne was a nice touch after long travel. Maid service was exceptional. Two young gentlemen working the Golden Casino bar were exceptionally friendly and efficient.
325— May 2016

Every meal was exceptional
Staff was helpful and welcoming. Clean room and view was wonderful. Nighttime bands were great. Every meal was exceptional.

Nayaoka at the front desk couldn't do enough for us...there was also a young lady at the front desk who aided me when I asked about sunburn and what to do. She immediately had a gardener find aloe and he cut some for me. The waiter Ruffini was terrific. And on and on....
617— May 2016

The food was excellent
Very good entertainment and daily activities that all could join in with but no pressure if you did not want to. Had my Nails done first time I have visited the spa but will not be the last.

The food was excellent. I have previously stayed at Great Bay and always found it very good. My husband who was at Great Bay for the very first time was very impressed and he is not easily pleased.

I was very impressed with the service on the beach. The young man was polite and never forgot our order.  Also the supervisor in the restaurant made sure we had everything we needed and were enjoying our meal not just us but everyone that was in the restaurant we visited times on our stay.
627— May 2016

All the food was delicious
The champagne and cool wash cloth were a nice touch.  Unfortunately the room we requested in the Miramar wing wasn't available but we were given an end unit on the 3rd floor (353) that was just as good, if not better (and closer) that the one we asked for; so we were very happy with check-in and arrival.

My wife and I did a 75 minute couples massage and it was excellent!  Spa staff was very friendly and accommodating.

All the food was delicious. Was slightly confused with Il Pescatore - we thought it was an additional charge to dine there so we only went one time.
203— May 2016