Guest Comments

GUEST COMMENTS. Don't just take our word for it, see what our guests are saying about their experiences. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us as we strive to create a memorable journey for our guests.

 

April 2015

I wanted to take the time to Thank You for your hospitality and congratulate you on such beautiful resort which is Great Bay. I had a wonderful time, please thank Rosalie again for her tour of your resort and so far expect two of my customer for the month of July and many more in the future.

Excellent approach and fantastic service!

The food was very good and a wonderful assortment. The staff in the buffet were very polite and quick to take care of us.

We were very satisfied with all of the amenities and services .....from Onika to Pauline who was very nice when we first arrived and was able to get us some nourishment at check in and answered any questions we had during the week......as was Wendy very helpful and very cordial and smiling all the time......Pauline and Wendy are two of your best......

March 2015

Just a quick note to say THANK YOU for the wonderful week spent at home. We séjournée from 2 to 9 April to Sonesta Great Bay and absolutely loved our week. Everything was perfect. So, we expect to return next year. Thank you for responding to my requests and having to stress our 10th anniversary. It was greatly appreciated. See you next year!! Isabelle & Sebastien

The staff was fabulous from the second we arrive till the moment we left. Greeted with a warm welcome and given the VIP. The room was spotless upon arrival and then cleaned daily. Every part of the hotel was perfect. I truly enjoyed all your amenities offered and the service was outstanding. The Bay View Buffet was always delicious and the staff was quick to fill any empty buffet stations and clean any empty tables to keep a flow and make sure every guest was satisfied. The II Pescatore Seafood Restaurant was the ultimate dining experience with excellent food and a wonderful staff. I truly enjoyed the management cocktail party. Meeting everyone that works behind the scenes to make our stay so enjoyable was a great way for us to show our appreciation and have a few moments to get to know them. I truly was impressed with everyone on your staff. They all work so hard to make my stay as carefree as possible. For that I thank everyone working at Sonesta. Raymond

June 2014

Good Morning: I just wanted to send off a quick note to you and the staff at Great Bay to Thank you for the site visit. We all enjoyed the wonderful tour of the property. It's always nice to see the property that you recommend to your clients and know that they will enjoy their vacation. The staff were all very friendly and accommodating and I did like how you handled the Customer who had an issue. Customer service and staff make for a great vacation We were all very impressed with the property, I especially loved the one bedroom suites, and look forward to booking our clients at Great Bay. Have a wonderful day! Marsha

May 2014

Loved the food, pools, staff, the spa! Nadine and Sophie are amazing! Wendy

Hello, my husband & I wanted to thank the Sonesta Great Bay Resort and staff for another great vacation. This was our second time to the resort (March 22 to March 29). We loved the resort so much last year that we returned this year with two other couples. From Vivian at the front desk, Charlene in wait staff, Nasmarie, Denroy, Theo in entertainment, Cleopatra in management and the many other staff that I didn't have pen in hand to write their name - all were courteous, friendly and helpful. The food was excellent again. The rooms are luxurious and clean. The bar in the upper pool/dining area really looks fabulous with the modern upscale design. Previously, my husband & I were going annually to an all-inclusive resort in Jamaica. We attended the resort 12 times. In that time, they have never been as gracious, friendly, or concerned of our opinion of the resort as Sonesta Great Bay has been in just two stays. Needless to say, our new vacation resort is now Great Bay Resort. I want to express a special thanks for the bottle of champagne that was waiting for us in the room the last full day we were there. Coming up from the beach and opening the door and seeing that brought tears to my eyes and made for a magical night. Again, thank you for a fantastic vacation. Our friends and us are looking forward to our vacation next year at your resort. Karen & Dave

Hi Karl and team. Once again we all had another wonderful trip. The week went too fast as it always does when on vacation. We had a great time! We saw major improvements in many areas. Keep up the excellent work!! Just wanted to say THANKS AGAIN to you and your staff. I really appreciate all you did to upgrade us and the group where you could. The butler service we received from Taro and Marisa was really awesome! Karl, you have a great team that I enjoyed working with including Kevin, Rosalie, Cleo, Carla, Taro and Marisa, Nigel, Denroy and many others I will mention in my trip advisor comments once I get a chance to do that. When we left on Saturday, many of your staff gave us hugs and told us they will miss us, they hope to see us soon and that they enjoyed our group and had fun getting to know us. They made us feel like family and that is truly special! We hope to be able to come back with the group in 2016. We wish all of you continued success! Sincerely, Terry & John,

March 2014

This was our 8th or 9th stay with Sonesta Great Bay and it was our best stay so far. When we arrived we were greeted by some faces from our past and from some new faces. Everyone at this resort went above and beyond to make this visit the best it could be. Our room was spotless and it was always service with a smile. Maintenance could be painting, changing a bulb, or watering the beautiful flowers displayed around the hotel and they would stop, smile, and say hello. We had dinner at all three restaurants and I must say we were very impressed. The food was fabulous. Bar service was amazing at all times but then again with a team like Jose, Dustin, and Michael you can't go wrong. We wanted to let you know that what you have done at Great Bay is wonderful and keeping many of the long timers is such a greet deal breaker, it is our home away from home. Every person we spoke with loved Great Bay and said they would return, a lot of that has to do with your staff. We look forward to vacationing with you every year God willing. We have always recommended your hotel to people we speak to and we will continue to do so. Keep up the good work and kudos to you for having the most amazing staff on the island of St Maarten. Job well done. Steven & Sandy

I just finished my stay at your resort in Great Bay. We had a wonderful time. The staff was very polite and cheery. One waitress in particular, Vernike, was extremely helpful and kind. The food was particularly good in your seafood restaurant. The housekeeping staff was very efficient too. Thank you for the nice vacation. Katrina

This resort is one of the best we have stayed at in the Caribbean. The friendliness and responsiveness of the staff, especially the Butlers, were outstanding! Ricardo's and Taro's service with trays of appetizers and a stocked refrigerator and all amenities were outstanding. They even included towel sculptures both in our room and at the poolside chairs. The food was fantastic: varied entries and buffets throughout the week. The entertainment was fantastic also. Just be careful of those little steps up and down from the staircase-easy to slip. John & Kathleen

February 2014

Just love Great Bay Beach Resort...staff is friendly, food is great, everything is great! No wonder I've stayed there 10 times. Sally