Sonesta Great Bay Beach Resort, Casino & Spa

Butler Service

Our resort butler service, only available in our highest level of suites, provides our most discerning guests with an high standard of service, where your every need is anticipated. Maximum service with minimum intrusion.

To assure that we can fully provide the below outlined services, please contact our butler 3 days prior to your arrival at rsmith@greatbaybeachresort.com

Before arrival, your butler will:

  • Ensure preferences are in-suite upon arrival
  • Arrange transfers

On arrival, your butler will:

  • Provide all information regarding tours and spa services
  • Unpack guest(s) luggage
  • Provide a private orientation of the property
  • Press first nights clothes complimentary
  • Provide the guest with a cell phone so they can keep in contact with each other throughout their stay and with the butler

During your stay, your butler will:

  • Make all dinner reservations, tour bookings, on property activities and spa treatments
  • Serve guest(s) their favorite drinks while they lounge on the beach or pool
  • Serve lunch on the beach or on the pool
  • Liaise with housekeeping re servicing of the suite
  • Ensure that the suite is kept in perfect condition and arranged the way the guest likes during their stay
  • Expedite all room service orders
  • Arrange a perfect romantic dinner for two in the privacy of the suite or on your patio.
  • Shine/clean guest(s) shoes for dinner
  • Tend to guest wardrobe
  • Collect and return all laundry

In the evening, your butler will:

  • Bring amenities before dinner
  • Escort the guest(s) to dinner where you have reserved a beautifully decorated table at the restaurant of their choice – with preferential seating
  • Ensure the suite is turned down and the room has all it needs for the night

Before departure, your butler will:

  • Arrange transportation back to the airport
  • Provide information regarding check out
  • Assist in folding guest clothes for packing
  • Retain all preferences for future visits

At departure time, your butler will:

  • Ensure guest bags are brought up to the departure area
  • Escort guest(s) to the butler lounge and process the necessary paperwork for check out
  • Escort guest(s) to the transportation and bid farewell