Shipping & Receiving
We prefer the shipping of all boxes of materials to be scheduled to arrive at the hotel three days prior to the start date of your groups meeting. Shipments should be addressed: Sonesta Coconut Grove Miami Hotel , 2889 McFarlane Road, Coconut Grove, FL 33133. Please list the following information on all boxes being shipped: your name or the name of the person who will need materials once on site, the hotel conference planner with whom you are working, your groups name and the dates of your conference.
The loading dock hours of operation are Monday – Saturday 8:00 a.m. – 4:00 p.m. For “off-hour” deliveries, 24-hour security is available to receive and to sign for packages.
The first five packages will be received and stored with our compliments. For quantities over five packages, there will be a $2.00 per box porterage fee charged to you master account. Any delivery of large crates or boxes (over 100 pounds) will need to be coordinated with a conference manager prior to delivery and are subject to additional porterage fees. Note: vehicles cannot be left in the loading dock area.
When sending packages from the hotel, the hotel may arrange for items to be shipped back to you post-conference. Packages may be sent via DHL, UPS or Federal Express. When shipping items through one of these carriers, a prearranged account number will be required for billing information.
Before departing the hotel, we ask that you complete a freight forwarding information form (provided by the banquet department) and label and seal all boxes. All labels are available at the concierge desk or from the banquet department.