Sonesta Coconut Grove Miami

Front Office

Front Desk Supervisor
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Performs all duties related to checking in and checking out of guests. Conduct pre-shift meetings with all guest service staff daily. Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards. Delegates tasks to clerks as needed. Checks front desk work for consistency and accuracy and handles any problems that may arise. Oversees the completion of all guest service checklists. Verifies all house accounts and investigates all room discrepancies. Communicate all pertinent information to manager/supervisor for following shift.